Part-Time Jewelry Sales Concierge – DC Showroom

Brilliant Earth; Washington; On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Career Growth

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

401k match

Parental Leave

Job summary

Brilliant Earth in Washington, D.C. is seeking a Sales Associate, Jewelry (Part-time) to guide customers through our high-end jewelry experience both in-store and via live chat.

You will utilize proven sales techniques, product knowledge, and a warm, concierge mindset to help customers find their perfect piece while upholding our commitment to sustainability. This role requires weekend availability, in-person service at our DC location, and a passion for delivering a luxury customer journey.

Qualifications

• Part-time schedule including weekends.
• In-person at our Washington D.C. location.
• Strong communication and customer service focus.
• Ability to meet sales targets.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Skills

Customer service

Sales

Communication

Team collaboration

Tools

ERP system

Job description

Brilliant Earth in Washington, D.C. is seeking a Sales Associate, Jewelry (Part-time) to guide customers through our high-end jewelry experience both in-store and via live chat.

You will utilize proven sales techniques, product knowledge, and a warm, concierge mindset to help customers find their perfect piece while upholding our commitment to sustainability. This role requires weekend availability, in-person service at our DC location, and a passion for delivering a luxury customer journey.