Luxury Jewelry Sales Consultant (In-Store)

Brilliant Earth; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Opportunit

Medical, Dental, and Vision Insurance

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Pre‑Tax Commuter Benefits

Job summary

Brilliant Earth Washington D.C. showroom is seeking a Sales Associate, Jewelry (Jewelry Consultant) who will guide customers through luxurious selections in-person and via live chat, appointments, or phone.

You’ll help clients choose their perfect piece while delivering a personalized, high-end experience. This role requires weekend availability and a full-time schedule; you’ll work with a mission-driven team to promote sustainable jewelry, achieve sales targets, and participate in our

Qualifications

• Passion for the customer and delivering exceptional experiences.
• Driven to exceed sales goals and targets.
• Attention to detail in a fast-moving retail environment.
• Excellent verbal and written communication skills.
• Strong collaboration with team members to achieve goals.

Responsibilities

• Guide customers through purchasing decisions via appointments and walk-ins.
• Manage a high volume of inquiries via email, live chat, and phone.
• Greet and assist customers to complete purchases in a memorable way.
• Conduct post-sale follow-ups for pickups, exchanges, and inquiries.
• Call customers to confirm showroom appointments and answer questions.
• Review feedback to improve customer experience and sales performance.
• Enforce showroom policies and ensure product security.
• Open and close the showroom and waiting area.
• Use ERP system to manage tasks and communicate across teams.
• Advocate Brilliant Earth's sustainable, transparent jewelry mission.

Skills

Customer service

Sales targets

Communication

Team collaboration

Tools

ERP system

Job description

Brilliant Earth Washington D.C. showroom is seeking a Sales Associate, Jewelry (Jewelry Consultant) who will guide customers through luxurious selections in-person and via live chat, appointments, or phone.

You’ll help clients choose their perfect piece while delivering a personalized, high-end experience. This role requires weekend availability and a full-time schedule; you’ll work with a mission-driven team to promote sustainable jewelry, achieve sales targets, and participate in our