Part-Time IT Support Technician

Polyhose Inc; Wilmington (NC); On-site; USD 25,000 - 39,000; Part time

Job summary

Polyhose Inc is seeking a part-time IT Support Technician to maintain computers, software, and network systems. This role blends hands-on troubleshooting with day-to-day technical support for employees, welcoming students and recent grads with relevant coursework and practical skills.

Responsibilities include desktop and printer setup, OS/software updates, VPN access, network switch and firewall assistance, and system monitoring.

Qualifications

• Pursuing or completed degree in Information Technology, Computer Science, or related field.
• Hands-on experience troubleshooting computers, software, and peripherals through coursework, projects, internships, or employment.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, and IP addressing.
• Familiarity with wired and wireless networks, VPNs, firewalls, and switches.
• Ability to explain technical issues clearly and provide patient, professional support.
• Dependability, attention to detail, and willingness to take ownership of tasks.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Set up and maintain printers, scanners, and multifunction devices.
• Install and update operating systems and software, including license management.
• Diagnose hardware issues and coordinate repairs with vendors.
• Troubleshoot wired and wireless connectivity issues and support VPN access.
• Support network switches, including ports, VLANs, and PoE.
• Assist with firewall configuration, rules, and security policies.
• Monitor network devices and respond to alerts and outages.
• Support backups, endpoint protection, and software updates as needed.

Skills

Desktop troubleshooting

Printer setup

Software installation

VPN support

Network switches

Firewall configuration

Backups & endpoint protection

Troubleshooting connectivity

Education

IT/CS-related degree (pursuing or completed)

Tools

VPN

Firewall

Job description

Description

Polyhose Inc. is seeking a part-time IT Support Technician to help maintain our computers, software, and network systems. This position combines hands-on troubleshooting with day-to-day technical support for employees.

We welcome current students and recent graduates with relevant coursework, practical technical skills, and a willingness to learn.

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Set up and maintain printers, scanners, and multifunction devices.
• Install and update operating systems and software, including managing licenses.
• Diagnose hardware issues and coordinate repairs or replacements with vendors.
• Troubleshoot wired and wireless connectivity issues and support VPN access.
• Support network switches, including ports, VLANs, and Power over Ethernet (PoE).
• Assist with firewall configuration, rules, and security policies.
• Monitor network devices and respond to alerts and connectivity outages.
• Support backups, endpoint protection, and software updates as needed.

Requirements

• Currently pursuing or have completed a degree in Information Technology, Computer Science, or a related field.
• Hands‑on experience troubleshooting computers, software, and peripherals through coursework, projects, internships, or employment.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, and IP addressing.
• Familiarity with wired and wireless networks, VPNs, firewalls, and switches.
• Ability to explain technical issues clearly and provide patient, professional support.
• Dependability, attention to detail, and willingness to take ownership of assigned tasks.

Preferred: Familiarity with cloud‑managed networking, backups, antivirus/endpoint protection, and patch management.

For 25 years, Polyhose has served multiple industries worldwide as the most efficient, reliable, comprehensive manufacturer of fluid conveyance systems—with sales of over $140M. Our culture of devotion to product excellence and our unrivaled ability to meet any customer need have earned us a strong reputation as a global leader—with operations in 8 countries and exports to 78 countries around the world. Our brand is actively engaged in industry partnerships, crafting hydraulic, thermoplastic, PTFE, and rubber hose for life science, aerospace, construction, and medical markets. Visit Polyhose.com/US to learn how our all-in-one solution offers ultimate efficiency to hose distributors. POLYHOSE PERFORMS.

Polyhose is an equal opportunity employer.