Part-Time IT Support Specialist — Onsite Service Desk

Innovative Mechanical & Design; Windsor (CO); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Paid sick leave

401(k) retirement savings plan

Job summary

Innovative Mechanical & Design (IMD), a Legence Company, is seeking a part-time IT Support Specialist based in Windsor, CO. This role provides first-line IT support for staff, logging incidents and requests via ServiceNow to meet service targets in a dynamic environment.

The position supports 20–25 hours per week for roughly 3–6 months, with potential conversion to a full-time role based on performance and business needs.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of experience within IT, including PC and mobile device support.
• Experience with Dell Desktops and Laptops, Microsoft AD/Azure, O365, Teams, Exchange Online, SharePoint.
• Proven problem-solving and troubleshooting abilities.
• Strong verbal and written communication skills; ability to work independently and in a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with high-quality service.

Responsibilities

• Be the onsite local IT presence for customers, responding promptly and courteously.
• Coordinate with vendors to resolve hardware/software issues and minimize downtime.
• Support users with printers, scanners, and external peripherals.
• Manage approximately 2000 devices, including servers, desktops, laptops, and mobiles.
• Diagnose and resolve incidents across operating systems and software.
• Record and update requests in the ServiceNow system.
• Install and configure IT equipment and track asset lifecycle.
• Ensure security and proper permissions for temporary user accounts.
• Maintain excellent customer service and clear communication.

Skills

IT support

Active Directory

Azure

O365

Teams

SharePoint

Mobile devices

Hardware troubleshooting

Customer service

Communication skills

Education

Associate's degree in Information Technology

Tools

Dell Desktops and Laptops

Microsoft Active Directory

Azure Active Directory

O365 Suite

Job description

Innovative Mechanical & Design (IMD), a Legence Company, is seeking a part-time IT Support Specialist based in Windsor, CO. This role provides first-line IT support for staff, logging incidents and requests via ServiceNow to meet service targets in a dynamic environment.

The position supports 20–25 hours per week for roughly 3–6 months, with potential conversion to a full-time role based on performance and business needs.