Temporary IT Support Specialist

Innovative Mechanical & Design; Windsor (CO); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Paid sick leave

401(k) retirement savings plan

Job summary

Innovative Mechanical & Design (IMD), a Legence Company, is seeking a part-time IT Support Specialist based in Windsor, CO. This role provides first-line IT support for staff, logging incidents and requests via ServiceNow to meet service targets in a dynamic environment.

The position supports 20–25 hours per week for roughly 3–6 months, with potential conversion to a full-time role based on performance and business needs.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of experience within IT, including PC and mobile device support.
• Experience with Dell Desktops and Laptops, Microsoft AD/Azure, O365, Teams, Exchange Online, SharePoint.
• Proven problem-solving and troubleshooting abilities.
• Strong verbal and written communication skills; ability to work independently and in a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with high-quality service.

Responsibilities

• Be the onsite local IT presence for customers, responding promptly and courteously.
• Coordinate with vendors to resolve hardware/software issues and minimize downtime.
• Support users with printers, scanners, and external peripherals.
• Manage approximately 2000 devices, including servers, desktops, laptops, and mobiles.
• Diagnose and resolve incidents across operating systems and software.
• Record and update requests in the ServiceNow system.
• Install and configure IT equipment and track asset lifecycle.
• Ensure security and proper permissions for temporary user accounts.
• Maintain excellent customer service and clear communication.

Skills

IT support

Active Directory

Azure

O365

Teams

SharePoint

Mobile devices

Hardware troubleshooting

Customer service

Communication skills

Education

Associate's degree in Information Technology

Tools

Dell Desktops and Laptops

Microsoft Active Directory

Azure Active Directory

O365 Suite

Job description

Benefits Overview

Innovative Mechanical & Design (IMD), a Legence Company

IMD is a full-service heating, cooling, plumbing and repair company offering comprehensive turnkey solutions. Our experienced team aspires to build, design, and create the resolutions you need using intelligent, creative methods that both meet and exceed industry standards. Together, we collaborate on each project to offer a “think out of the box approach” to solutions because we believe in assisting our clients with options and quality consultations.

Position Duration & Employment Status

This role is part-time (20-25 hours per week), and expected to last approximately three (3) to six (6) months and is classified as a temporary position. While there is a possibility of conversion to a regular, full-time role based on individual performance, business conditions, and organizational needs, there is no guarantee of continued employment beyond the initial assignment.

Position Overview

Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Temporary IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of Windsor, CO.

Role & Responsibilities

• Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
• Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.
• Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
• Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately 2000 devices, including servers, desktop computers, laptops, and mobile devices.
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Assist all our users with any logged IT-related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update, and document requests using the IT service desk system (ServiceNow).
• Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
• Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
• Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
• Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Be a highly motivated team player with the skills and ability to manage changing priorities.
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
• Other duties as assigned
  

Qualifications / Requirements

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
• Experience with the following technologies:
• Dell Desktops and Laptops
• Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
• Apple and Android Tablets and Phones
• Problem-solving skills and the ability to troubleshoot IT issues.
• Verbal and written communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with a commitment to providing high-quality service.
• Experience with mobile device encryption implementation and management is preferred.
• Experience with IP security camera and video recording server management is preferred
  

Hourly Pay: $25-$35.

Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. This posting reflects compensation at the time of posting and may be updated.

About Legence

Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview

Time Off Benefits: Paid sick leave

Financial Benefits: 401(k) retirement savings plan

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at [e-mail] or your dedicated recruiter with the job title and requisition number.

Employment Eligibility

Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer

Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law