IT Support Analyst — Onsite & 24/7 On-Call

Exclusive Resorts LLC.

Denver, Northern (CO, KY)

Hybrid

USD 65,000 - 75,000

Full time

14 days+

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Job summary

Exclusive Resorts LLC. in Denver, CO is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will provide exemplary technical support to employees, covering hardware, software, and network issues.

The role requires 3-5 years in an IT service desk or technical support, strong communication, and a willingness to participate in a 24/7 on-call rotation. Onsite work five days a week and collaboration with leadership complete the day-to-day responsibilities.

Qualifications

Associate degree or equivalent work experience.
3-5 years IT service desk/technical support experience.
CompTIA A+ certification preferred.
Experience with Microsoft 365, Windows, Active Directory, Entra ID.
Experience with macOS and iOS devices.
Networking fundamentals (DNS, DHCP, VPN, LAN, WAN, TCP/IP).
Experience with Zoom, SharePoint, MS Teams, Slack.
Familiarity with Zendesk, Jira Service Management.
Strong cross-functional collaboration and prioritization.

Responsibilities

Provides technical support to employees experiencing issues with hardware, applications, and network systems.
Owns and operates our IT Service Management platform.
Troubleshoots and resolves Service Desk tickets in a timely manner.
Escalates complex issues to appropriate technical teams or vendors.
Provides white glove support to leadership.
Develops and maintains knowledge base articles.
Monitors and manages service desk performance metrics.
Participates in IT projects as required.
Onsite support at the Denver office; 5 days a week.
On-call rotation 24/7.