Part-Time IT Support Coordinator | Local Tech Troubleshooter

National Ewp, Inc.; Elko, Northern (NV, KY); Hybrid; USD 34,000 - 41,000; Part time

Job summary

National is seeking a part-time IT Support Coordinator in Elko, NV to provide technology support to employees and field operations. The role acts as the local point of contact for basic computer and device needs, coordinating more complex issues with the Company’s third-party IT provider.

This position requires an organized, technically capable, and responsive individual who can troubleshoot common technology issues and manage IT tickets until resolved, about 10 hours per week.

Qualifications

• Previous experience with IT support, technical troubleshooting, computer equipment, or a related support role preferred.
• Working knowledge of Windows-based computers, laptops, Microsoft Surface devices, iPads, and iPhones.
• Familiarity with Microsoft 365, Outlook, Microsoft Teams, shared mailboxes, and distribution groups preferred.
• Ability to troubleshoot common hardware, software, connectivity, and mobile-device issues.
• Comfortable learning and working within an IT ticketing system.
• Strong organizational skills and an ability to communicate effectively with employees, supervisors, and IT personnel.
• Ability to work independently and recognize when an issue should be escalated to IT.
• Strong attention to detail, particularly when managing company equipment and user access
• Ability to handle confidential and sensitive company information appropriately.
• Ability to lift, carry, unpack, and move computers, monitors, printers, and other IT equipment as needed.

Responsibilities

• Provide basic troubleshooting and support for company laptops, iPads, Microsoft Surface devices, monitors, docking stations, keyboards, and other computer equipment.
• Perform routine computer updates and assist employees when devices are not functioning properly.
• Determine whether an issue can be resolved locally or needs to be escalated to IT.
• Create IT support tickets on behalf of employees when necessary.
• Track open IT tickets and follow up with IT and employees to ensure issues are addressed and resolved promptly.
• Assist with replacement or temporary equipment when a device is out of service.
• Set up new laptops, computers, monitors, docking stations, and other workstation equipment for employees.
• Coordinate with IT to complete system configuration, user access, software installation, security requirements, and other setup items that require IT-level permissions.
• Prepare equipment for new hires, transfers, or employees changing positions.
• Verify equipment is functioning properly before being issued to the employee.
• Order laptops, monitors, docking stations, keyboards, chargers, replacement screens, and other IT equipment as requested or when inventory reaches established minimum levels.
• Maintain and audit an appropriate inventory of commonly used IT equipment and replacement accessories to be housed onsite in the office.
• Receive, organize, label, and store IT equipment and devices.
• Track company IT assets as they are received, assigned, transferred, returned, replaced, or retired.
• Receive and organize new company phones and mobile devices.
• Order replacement phones, chargers, cases, screen protectors, and other protective or preventative accessories.
• Set up company phones for Operations and Field Services employees after IT has established the employee's email account and required user access.
• Assist employees with basic mobile phone troubleshooting.
• Replace or swap damaged and malfunctioning phones as necessary.

Job description

National is seeking a part-time IT Support Coordinator in Elko, NV to provide technology support to employees and field operations. The role acts as the local point of contact for basic computer and device needs, coordinating more complex issues with the Company’s third-party IT provider.

This position requires an organized, technically capable, and responsive individual who can troubleshoot common technology issues and manage IT tickets until resolved, about 10 hours per week.