Part-Time IT Support Coordinator - Elko

National EWP; Elko (NV); On-site; USD 34,000 - 41,000; Part time

Job summary

National is seeking a part-time IT Support Coordinator in Elko, NV to assist employees and field operations with basic computer and mobile device troubles. This role acts as the local contact for IT issues and coordinates more complex problems with the company’s third-party provider.

The ideal candidate will troubleshoot hardware and software, set up new devices, manage IT tickets, and maintain inventory. Excellent communication and organizational skills are essential for success in this 10-hour

Qualifications

• Previous experience with IT support, technical troubleshooting, computer equipment, or a related support role preferred.
• Working knowledge of Windows-based computers, laptops, Microsoft Surface devices, iPads, and iPhones.
• Familiarity with Microsoft 365, Outlook, Microsoft Teams, shared mailboxes, and distribution groups preferred.
• Ability to troubleshoot common hardware, software, connectivity, and mobile-device issues.
• Comfortable learning and working within an IT ticketing system.
• Strong organizational skills and an ability to communicate effectively with employees, supervisors, and IT personnel.

Responsibilities

• Provide basic troubleshooting and support for company laptops, iPads, Microsoft Surface devices, monitors, docking stations, keyboards, and other computer equipment.
• Perform routine computer updates and assist employees when devices are not functioning properly.
• Determine whether an issue can be resolved locally or needs to be escalated to IT.
• Create IT support tickets on behalf of employees when necessary.
• Track open IT tickets and follow up with IT and employees to ensure issues are addressed and resolved promptly.
• Assist with replacement or temporary equipment when a device is out of service.

Skills

IT support

Troubleshooting

Communication

Organization

Tools

Windows OS

Microsoft 365

Outlook

Teams

Job description

National is seeking a part-time IT Support Coordinator in Elko, NV to assist employees and field operations with basic computer and mobile device troubles. This role acts as the local contact for IT issues and coordinates more complex problems with the company’s third-party provider.

The ideal candidate will troubleshoot hardware and software, set up new devices, manage IT tickets, and maintain inventory. Excellent communication and organizational skills are essential for success in this 10-hour