Part-Time IT Support Associate

Boys & Girls Clubs of Western PA.; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

The Boys & Girls Clubs of Western Pennsylvania seeks a Part‑Time IT Support Assistant to provide entry‑level tech support across BGCWPA locations. Under the technology team, you’ll help keep staff devices, workstations, printers, displays, and other user‑facing technology organized, functional, and ready for daily operations.

The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.

Qualifications

• High school diploma or equivalent required.
• Basic understanding of computers, devices, Wi‑Fi, and common office software.
• Ability to follow written instructions and document work completed.
• Strong customer service skills and ability to work with non‑technical users.
• Strong verbal and written communication skills.
• Ability to travel between BGCWPA locations as needed.
• Must be able to lift and carry technology equipment up to 40‑50 pounds.

Responsibilities

• Respond to basic helpdesk tickets and staff requests, document steps, and provide next steps.
• Troubleshoot common hardware/software issues on various devices (Windows, Chromebooks, iPads).
• Assist with routine connectivity, printers, displays, and peripherals; escalate as needed.
• Prepare and deploy devices; label, charge, configure, verify functionality, and distribute.
• Support onboarding/offboarding tasks and update inventory records.
• Maintain asset records for devices and accessories with condition and location details.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS.
• Set up workstations and organize tech areas for safety and orderliness.
• Provide basic printer support and assist with AV needs for meetings and events.
• Perform routine checks and preventative maintenance; report issues for repair.
• Move and set up technology across sites following safety procedures.
• Create simple internal documentation and how-to guides.
• Travel to locations for on-site support and deployments as assigned.
• Escalate complex issues to the IT lead with detailed follow-up information.
• Protect confidential information and follow privacy expectations.
• Maintain professional, patient, customer-service oriented approach in all interactions.
• Attend required meetings and trainings and contribute to technology tasks.

Skills

Basic IT skills

Customer service

Verbal & written communication

Organizational skills

Travel between locations

Confidentiality

Physical lifting capability

Education

High school diploma or equivalent

Some college or technical training

Job description

The Boys & Girls Clubs of Western Pennsylvania seeks a Part‑Time IT Support Assistant to provide entry‑level tech support across BGCWPA locations. Under the technology team, you’ll help keep staff devices, workstations, printers, displays, and other user‑facing technology organized, functional, and ready for daily operations.

The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.