Entry-Level IT Service Desk Technician — Remote

Community Health System Services LLC; Buckland (MA); Remote; USD 30,000 - 42,000; Full time

Job summary

Xtensys Connected Health Solutions is seeking a Junior Service Desk Technician to be the first point of contact for end users seeking IT assistance. You will resolve common issues, capture incidents accurately, and deliver a consistently positive customer experience.

Ideal candidates have at least one year of IT experience, a customer-focused mindset, and a desire to learn. The role supports remote work while requiring some on-site availability in NY for onboarding and training.

Qualifications

• Formal IT support experience or training.
• Ability to follow ITIL-aligned incident handling.
• Strong communication and customer service focus.

Responsibilities

• Follow service desk processes and SLAs.
• Log, categorize, and prioritize incidents with clear notes.
• Perform basic troubleshooting and password resets.

Skills

Analytical thinking

Customer-centric communication

Problem solving

Documentation discipline

Education

Associate’s degree in IT

Tools

ServiceNow

Zendesk

Jira Service Management

Active Directory

Entra ID

Job description

Xtensys Connected Health Solutions is seeking a Junior Service Desk Technician to be the first point of contact for end users seeking IT assistance. You will resolve common issues, capture incidents accurately, and deliver a consistently positive customer experience.

Ideal candidates have at least one year of IT experience, a customer-focused mindset, and a desire to learn. The role supports remote work while requiring some on-site availability in NY for onboarding and training.