IT Service Desk Support Technician: Part-Time

Tri--county-Technical-College; Pendleton (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

Tri-County Technical College in Pendleton, South Carolina, is seeking a Part-Time/Temporary IT Service Desk Support Technician to serve as the first point of contact for end-user issues. The role reports to the Service Desk Supervisor and involves hardware/software support, device imaging, and incident logging in TeamDynamix.

Ideal candidates will have a high school diploma with at least one year in office automation or related IT support, knowledge of Windows OS, basic networking, and strong

Qualifications

• High school diploma and one year of experience in office automation systems or related IT environments.
• Associate degree in related field or two years of technician experience.
• Knowledge of Windows operating systems and basic networking concepts; A+ certification is a plus.

Responsibilities

• Accurately record all technical support requests from customers into our TeamDynamix ticketing system.
• Provide Tier 1 support for TCTC technology and software applications via email, phone, remote, and in-person interactions.
• Prepare new devices for deployment using established imaging procedures.
• Address first-level issues such as password resets, account lockouts, drive mapping, and user setups.
• Work at scheduled events to provide assistance and technical support.

Skills

People skills

Teamwork

Documentation

Time management

Education

High school diploma

Associate degree

Tools

TeamDynamix

Windows OS

Job description

Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career We welcome applicants from all backgrounds and experiences who are committed to excellence in education.

Job Purpose:

Tri-County Technical College invites applicants to the role of Part-Time/Temporary IT Service Desk Support Technician. Housed at our Pendleton campus, the Part-Time/Temporary IT Service Desk Support Technician will report to the Service Desk Supervisor and is responsible for providing technical assistance and support related to end-user requests, installation/configuration, operation, and maintenance of systems' hardware and software. This position will be visible throughout the organization as the primary point of contact for support issues, and the successful candidate should have the ability and desire to have a positive impact on the IT department and the organization as a whole.

Job Duties Include:

• Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.
• Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.)
• Prepare new devices for deployment utilizing established imaging procedures.
• Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups.
• Work at scheduled events to provide assistance and technical support

High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems.

• Associate degree in related field or two years of experience as a technician.
• Knowledge and experience in the basics of computer networking concepts, and management of Windows operating systems. A+ certification is a plus.
• Ability to maintain a strict standard of confidentially of both personnel information and client data.
• Ability to work in a fast paced and deadline sensitive environment to help achieve maximum efficiency and user satisfaction through proficient use of time and resources.
• Strong work ethic putting forth effort, persistence, and pride.
• Good people skills, displaying patience, kindness and a friendly attitude when assisting users.
• Team player mentality through relationships, cross-training, and being able to support other team members, being a valuable member of the team.
• Ability to write clear concise information in our ticket database and create knowledge documentation to share with peers and customers.

Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.

Our Vision

Passionate people transforming lives and building strong communities one student at a time.

Our Mission

Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.

Our Values

• Integrity: We lead by example and are steadfast in upholding high ethical standards.
• Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
• Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
• Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
• Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.

Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.

Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).

It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

Tri-County Technical College is a tobacco-free institution.