Associate IT Support Engineer

Celestial Stars Arts Academy; Palo Alto (CA); On-site; USD 48,000 - 59,000; Full time

Job summary

iSoftStone, Inc. is seeking an Associate IT Support Engineer to join our team in Palo Alto, CA. This is a 100% onsite, long-term contract role with W2 placement.

The ideal candidate has 5+ years of hands-on IT support experience, strong Windows/macOS troubleshooting, and solid networking fundamentals. You will manage O365 / Google Workspace, cloud SaaS provisioning, and on-site AV support, ensuring responsive service for staff.

Qualifications

• Five+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Experience with SaaS application administration, including user provisioning, access management, permissions, configuration, and day-to-day application support.
• Ability to coordinate support for meeting room and AV support, when appropriate.
• Strong communication and interpersonal skills, with the ability to effectively support users, explain technical concepts clearly, and provide professional, responsive customer service.
• Bilingual in Chinese/Mandarin is strongly preferred.

Responsibilities

• Daily IT & Network Operations: maintain and troubleshoot office network infrastructure for stable connectivity.
• On-site user support (L1/L2), resolve hardware/software and system access issues promptly.
• Asset management & vendor coordination: inventory IT assets and coordinate with vendors.
• Data backup & basic security: monitor backups and enforce endpoint protection and patch management.

Skills

Windows OS

macOS

Network basics

Office 365

Google Workspace

SaaS administration

User provisioning

AV support

Chinese/Mandarin (Preferred)

Tools

Azure AD

Job description

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team

in Palo Alto, California!

*This is a long-term contract role which will be 100% onsite in Palo Alto, CA.*

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. ***

RESPONSIBILITIES:

Daily IT & Network Operations

• Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi‑Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)

• Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.

Asset Management & Vendor Coordination

• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.

Data Backup & Basic Security

• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

• Five+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration. Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Experience with SaaS application administration, including user provisioning, access management, permissions, configuration, and day-to-day application support.
• Ability to coordinate support for specialized functions, such as meeting room and AV support, when appropriate.
• Strong communication and interpersonal skills, with the ability to effectively support users, explain technical concepts clearly, and provide professional, responsive customer service.
• Bilingual in Chinese/Mandarin is strongly preferred.

Primary Location Pay Range: $35 to $43/hour W2 Temp

iSoftStone is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.