Associate IT Support Engineer

Jobvite, Inc.; Palo Alto (CA); On-site; USD 48,000 - 59,000; Full time

Job summary

iSoftStone, Inc. in Palo Alto, CA is seeking an Associate IT Support Engineer for a long-term, 100% onsite assignment. You will act as the primary on-site IT contact for office staff and manage day-to-day operations.

The role requires five+ years in IT support, strong Windows and macOS skills, networking basics, and experience with Office 365 or Google Workspace. English and Mandarin fluency is requested.

Qualifications

• Five+ years of hands-on IT support, helpdesk, or systems administration.
• Proficiency with Windows and macOS.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with Office 365 or Google Workspace.
• Fluent in English and Mandarin; Chinese language strongly preferred.

Responsibilities

• Provide on-site IT support for office staff.
• Troubleshoot office network infrastructure and VPNs.
• Manage onboarding/offboarding and device provisioning.
• Maintain inventory of IT assets and coordinate with vendors.
• Monitor data backups and enforce basic security policies.

Skills

IT support

Windows/macOS

Networking basics

Office 365 / Google Workspace

Bilingual English/Chinese

Customer service

Tools

Office 365

Google Workspace

Job description

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Palo Alto, California!

This is a long‑term contract role which will be 100% onsite in Palo Alto, CA.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

RESPONSIBILITIES:

Daily IT & Network Operations

• Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi‑Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)

• Act as the primary point of contact for IT issues, providing direct on‑site support for office staff.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.

Asset Management & Vendor Coordination

• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.

Data Backup & Basic Security

• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

• Five+ years of hands‑on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud‑based office suites (O365 or Google Workspace).
• Communication: Fluent in English and Mandarin (reading, speaking, and writing) with excellent customer service and problem‑solving skills.
• Bilingual in Chinese/Mandarin is strongly preferred.

Primary Location Pay Range:

$35 to $43/hour W2

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well‑known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.