Campus IT Helpdesk Technician (Student)

Gannon University; Erie (Erie County); On-site; USD 17,000 - 25,000; Part time

Job summary

Gannon University in Erie, PA is seeking a Part-Time IT Support Assistant. This entry-level position provides opportunities to develop technical and customer service skills in a supportive environment, with training provided between 8:00 AM and 4:30 PM.

As a Student Technician, you will deliver first-level IT support to students, faculty, and staff by phone, email, and in person, troubleshoot Wi-Fi and software issues, document interactions, and assist with general office tasks.

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to follow instructions and learn new systems.
• Minimum commitment of 10 hours per week; up to 20 hours available.

Responsibilities

• Provide first-level IT support to students, faculty, and staff via phone, email, and in person.
• Troubleshoot issues related to Wi-Fi, Internet access, FortiNAC scans, software, account issues and password resets.
• Use knowledge base articles to guide users through solutions.
• Accurately document all support interactions in the ticketing system.
• Maintain a clean workspace and assist with general office duties.

Skills

Strong communication skills

Customer-first mindset

Ability to follow instructions

Learn new systems

Education

Current Gannon University undergraduate student in good academic standing

Job description

Gannon University in Erie, PA is seeking a Part-Time IT Support Assistant. This entry-level position provides opportunities to develop technical and customer service skills in a supportive environment, with training provided between 8:00 AM and 4:30 PM.

As a Student Technician, you will deliver first-level IT support to students, faculty, and staff by phone, email, and in person, troubleshoot Wi-Fi and software issues, document interactions, and assist with general office tasks.