IT Service Desk Technician I — Join a Fast-Growing Tech Team

Penske

Reading, Northern (Berks County, KY)

Hybrid

USD 42,000 - 60,000

Full time

6 days ago

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Job summary

Penske IT Service Desk Technician provides first-level technical support for Penske PC users in corporate and field locations. The role covers hardware and software troubleshooting and resolution, with follow-up to ensure customer satisfaction.

Responsibilities include logging calls, coordinating with programming staff, and assisting with laptop software configuration. A+ certification and strong communication are preferred for this full-time, on-site position in Reading, PA.

Qualifications

At least 2 years of prior customer service experience (technical preferred).
Prior Service Desk and Project Management experience preferred.
Excellent communication skills required.
Knowledge of Windows 10, Edge, Chrome, and Office 365.
Knowledge of and ability to troubleshoot printers in a Windows environment required.

Responsibilities

Provide first level troubleshooting to resolve general internal Penske system issues via telephone and remote tools.
Work on special projects and laptop software configuration.
Log all support calls into the call tracking system.
Coordinate with programming staff to communicate software issues.
Follow-up with callers to ensure customer satisfaction.
Handle other tasks as assigned by supervisor.