IT Service Desk Technician I

Socket.dev; Reading (Berks County); On-site; USD 48,000 - 62,000; Full time

Job summary

Penske IT Service Desk Technician provides technical support to Penske PC users in corporate and field locations, handling hardware and software issues and following up to resolution.

The role requires strong communication, 2+ years of customer service, knowledge of Windows 10, Office 365, printers, and basic VDI/network concepts; travel may be required; Penske is an Equal Opportunity Employer.

Qualifications

• Two+ years of customer service experience, technical preferred.
• Prior service desk and project management experience preferred.
• Vocational/technical or certification required.
• Bachelor's degree preferred; A+ certification preferred.

Responsibilities

• Provide first level troubleshooting to resolve Penske system issues via phone and remote tools.
• Coordinate with programming staff to communicate software issues.
• Log calls in the tracking system and follow up for customer satisfaction.
• Work on laptop software configurations and special projects as assigned.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's Degree preferred

A+ Certification preferred

Tools

Windows 10

Office 365

Printers troubleshooting

VDI basics

Network concepts

Job description

About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.
We are experiencing rapid business growth and have added headcounts to IT teams across the organization to keep up with this expansion. We are hiring immediately for full-time, long-term roles. At Penske you will ensure our technology solutions keep our company and our customers moving forward. Position Summary:

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem-solving resolution. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.

Major Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

Qualifications

• At least 2 years of prior customer service experience (technical preferred) required
• Prior Service Desk and Project Management experience preferred
• Vocational/Technical or certification required
• Bachelor's Degree preferred
• A+ Technical Certifications preferred
• Excellent communication skills required
• In-depth knowledge of Windows 10, Edge, Chrome, and Office 365
• Knowledge of and ability to troubleshoot Printers in a Windows environment required
• Basic understanding of VDI and network connectivity required
• Working knowledge of wireless technology and mobile environment required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.