Part-Time IT Help Desk Tech — Flexible Hours

Community College of Rhode Island; Warwick (RI); On-site; USD 25,000 - 36,000; Part time

Job summary

Community College of Rhode Island in Warwick seeks a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This role offers flexible daytime and evening shifts and provides first-level IT support to students, staff and faculty, troubleshooting hardware, software and network issues.

You will document issues in the ticketing system, create knowledge base articles, and contribute to maintaining secure systems through regular updates.

Qualifications

• High school diploma required.
• Experience in administrative or technical support, preferably IT.
• Proficiency with Microsoft Office and familiarity with IT tools.
• Availability for part-time hours with flexible schedule.

Responsibilities

• Respond to help desk requests via phone, ticket system, and in-person.
• Troubleshoot hardware, software, and network issues.
• Document issues using a ticketing system and track resolutions.
• Provide phone support as needed.
• Escalate unresolved issues to appropriate resources.
• Maintain IT knowledge base and stay updated on best practices.
• Ensure system security through updates and patches.
• Create knowledge base articles for ticketing system.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Customer service

Education

High school diploma

Associate degree or IT certs (e.g., CompTIA A+, ITIL)

Tools

Microsoft Office

IT ticketing systems

Windows

macOS

Linux

Job description

Community College of Rhode Island in Warwick seeks a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This role offers flexible daytime and evening shifts and provides first-level IT support to students, staff and faculty, troubleshooting hardware, software and network issues.

You will document issues in the ticketing system, create knowledge base articles, and contribute to maintaining secure systems through regular updates.