Part-Time IT Help Desk Assistant

City University of New York

New York (NY)

On-site

USD 43,000 - 48,000

Part time

3 days ago

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Benefits offered by this job

Pension plan

Health benefits eligibility

Job summary

City University of New York (CUNY) SPS is seeking an IT Assistant, Level 1, for a part-time hourly position at the School of Professional Studies in New York. You will provide frontline technical support to students, faculty and staff, assisting with routine hardware and software issues and documenting service requests.

The role reports to the IT Help Desk Manager and emphasizes courteous customer service, adherence to IT policies, and collaboration with IT staff to maintain a reliable

Qualifications

Entry-level IT support role focusing on frontline service
Frontline technical support for students, faculty, staff
Adhere to IT policies, procedures and service standards

Responsibilities

Provide hands-on support for setup, configuration and maintenance of computers and peripherals
Assist users with routine hardware and software issues
Document service requests and update inventory records
Escalate complex issues to IT staff and provide status updates
Maintain records using departmental tracking systems

Skills

Help desk support

Customer service

Microsoft Office

IT basics

Troubleshooting

Education

High School diploma + 2 years experience

Associate’s degree + 1 year experience

Bachelor’s degree + 6 months experience

Bachelor’s degree in CS or related field

Tools

ITSM software

MS 365

Job description

The role reports to the IT Help Desk Manager and emphasizes courteous customer service, adherence to IT policies, and collaboration with IT staff to maintain a reliable

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