IT Help Desk Aide - Part-Time College Role

City of New York; New York (NY); On-site; USD 26,000 - 33,000; Part time

Job summary

City of New York is seeking a College Aide-Help Desk Technician within the IT Department. The role involves helpdesk support for hardware and software, plus setting up audio/visual equipment in conference and training spaces.

Assignment Levels I–III require matriculation in a college or graduate program, with IT-focused studies preferred. Roles may be half-time during school sessions and full-time during breaks, capped at six years.

Qualifications

• Evidence of matriculation at a college or graduate school.
• Coursework in information technology or related fields is preferred.
• Experience with helpdesk tasks and basic IT support is advantageous.

Responsibilities

• Provide helpdesk/desktop support for hardware and software.
• Set up and support audio/visual equipment in conference/training rooms.
• Assist with IMACs (Installs, Moves, Adds, & Changes) across systems.

Skills

Help desk support

Desktop support

Audio/visual setup

IMACs

Education

Matriculation at an accredited college

Matriculation with IT coursework

IT-related study program

Tools

Audio/visual equipment

Computer hardware

Job description

City of New York is seeking a College Aide-Help Desk Technician within the IT Department. The role involves helpdesk support for hardware and software, plus setting up audio/visual equipment in conference and training spaces.

Assignment Levels I–III require matriculation in a college or graduate program, with IT-focused studies preferred. Roles may be half-time during school sessions and full-time during breaks, capped at six years.