Campus IT Support Specialist

The City University of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Savings plans

Health benefits

Job summary

The City University of New York's Queens College is seeking an IT Support Assistant to provide frontline technology assistance to faculty, staff, students, and campus offices and to maintain a responsive technology environment.

Under direct supervision, the role covers help desk, classroom support, and on-site deployments, requiring strong customer service, clear communication, and the ability to manage multiple service requests in a fast-paced academic setting.

Qualifications

• High School Diploma or equivalent required.
• 18 months of related full-time work experience or equivalent.
• Proficiency in English language.
• NY Driver's license may be required for some positions.

Responsibilities

• Provide frontline technology assistance to faculty, staff, students, and campus offices.
• Support technology needs within classrooms, offices, and campus spaces.
• Assist with preparing technology resources for instructional, administrative, and campus use.
• Respond to service requests and provide on-site assistance when necessary.
• Serve as a professional point of contact for users seeking technology support.
• Prioritize issues based on urgency and operational impact.
• Coordinate with IT personnel for additional expertise when needed.
• Provide guidance on commonly used technology and College practices.
• Maintain timely communication with users about status and resolution of requests.
• Identify recurring technology concerns and communicate trends to team.
• Support technology deployments and campus events.
• Maintain clear and accurate service information for continuity of support.

Skills

Customer service

Communication skills

Technical judgment

Attention to detail

Team collaboration

Problem resolution

Help desk

Education

High School Diploma or equivalent

G.E.D. or equivalent

eighteen college credits in Information Technology

Completion of college credits in Information Technology

Job description

The City University of New York's Queens College is seeking an IT Support Assistant to provide frontline technology assistance to faculty, staff, students, and campus offices and to maintain a responsive technology environment.

Under direct supervision, the role covers help desk, classroom support, and on-site deployments, requiring strong customer service, clear communication, and the ability to manage multiple service requests in a fast-paced academic setting.