Part-Time IT Engineer: Network & End-User Support

Virginia Information Technologies Agency - DHRM; Richmond (VA); On-site; USD 33,000 - 47,000; Part time

Job summary

The Virginia Department of Veterans Services is seeking a part-time IT Engineer to provide essential IT support for HQ and locations, handling end-user support, network issues, and application troubleshooting. The role is based at DVS HQ in Richmond and operates on a part-time hourly schedule.

Responsibilities include triaging IT inquiries, configuring network devices, supporting standard applications, and maintaining ticketing records.

Qualifications

• Serve as first point of contact for IT inquiries and triage issues.
• Provide end-user IT support and incident resolution.
• Resolve network and infrastructure issues including devices.
• Install and troubleshoot wireless access points and cabling.
• Support desktop applications and mobile devices (iOS/Android).
• Document changes and maintain ticketing records.

Responsibilities

• Provide end-user assistance and incident management.
• Troubleshoot network, firewall, and LAN/WAN issues.
• Install and support network devices and cabling.
• Support DVS applications and standard desktop software.
• Track IT assets and update system documentation.
• Collaborate with IT team and stakeholders on projects.

Skills

IT support

Customer service

Troubleshooting

Education

College coursework in related field

Tools

Firewalls

Routers

Switches

Wi‑Fi access points

Job description

The Virginia Department of Veterans Services is seeking a part-time IT Engineer to provide essential IT support for HQ and locations, handling end-user support, network issues, and application troubleshooting. The role is based at DVS HQ in Richmond and operates on a part-time hourly schedule.

Responsibilities include triaging IT inquiries, configuring network devices, supporting standard applications, and maintaining ticketing records.