IT Engineer

Veterans Education Transition & Employment Services; Richmond (VA); On-site; USD 33,000 - 47,000; Part time

Job summary

Dept of Veterans Services seeks a part-time IT Engineer to provide essential IT support for HQ and multiple DVS locations, including user assistance, network support, and application troubleshooting.

The role requires strong knowledge of networks, VOIP, Windows systems, and IT asset management. This part-time posting emphasizes customer service and proactive communication with staff and stakeholders.

Qualifications

• Serve as the first point of contact for IT inquiries.
• Resolve network and infrastructure issues.
• Experience with set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
• Ability to provide application support for all DVS applications and standard desktop apps.
• Install and troubleshoot wireless access points and extenders.

Responsibilities

• Provide end-user IT support at HQ and DVS locations.
• Triage IT issues and maintain ticketing updates.
• Collaborate with IT leadership on project planning and execution.
• Track IT assets and maintain system documentation.

Skills

IT support

Network support

End-user support

VOIP systems

Microsoft Windows

Documentation

Tools

Firewalls

Routers

Switches

Wireless access points

Job description

Job Details

• 5112169
• Richmond, Virginia, United States
• Dept of Veterans Services
• Administrative Services
• Information Technology
• Wage (Hourly)
• Closing at: Oct 2 2026 - 23:55 EDT
• Dept of Veterans Services

Title: IT Engineer

State Role Title: Info Technology Specialist I

Hiring Range: $28.98/hr

Pay Band: Part-time (Hourly)

Agency: Dept of Veterans Services

Location: DVS HQ-Richmond

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veteran Servies seeks a part‑time IT Engineer. This part‑time role will provide essential IT support for Headquarters and Department of Veteran Services (DVS) locations, including end‑user assistance, network support, and application troubleshooting.

Minimum Qualifications

• Serve as the first point of contact for IT inquiries. Support the IT service desk and triage of IT issues.
• Ability to resolve network and infrastructure issues.
• Experience with set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
• Ability to provide application support for all DVS applications and any standard desktop applications (Adobe, Microsoft, etc.).
• Ability to install and troubleshoot wireless access points and extenders.
• Ability to install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
• Experience with resolving issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android)
• Resolve issues related to voice / telephone systems (VOIP, analog, softphones, eFax, etc.).
• Ability to monitor computer systems and network performance.
• Provide technical opinions on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software
• Attend regular team meetings.
• Collaborate consistently with supervisors and project stakeholders to align on goals, progress, and requirements
• Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
• Maintain clear and proactive updates to the supervisor regarding task completion and progress.
• Track all end-user support activities through our ticketing system.
• Ability to track all IT assets.
• Document any changes to systems, update training and system documents, and write up new procedures to solve issues and problems
• Demonstrate a professional and courteous attitude with all DVS staff and customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each.
• Coordinate and update the IT team calendar to reflect upcoming absences, travel plans, and operational activities.
• Maintain accurate tracking of IT projects and assignments delegated by IT leadership.
• Lead and coordinate IT projects as directed, ensuring effective planning, execution, and communication.
• Consistently complete assigned tasks within established timelines and performance expectations.

Additional Considerations

College coursework in related field or equivalent combination of education and experience perferred. IT training or related course is acceptable

Contact Information

Name: DVS HR Team
Phone: N/A
Email: [e-mail]

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer