IT Engineer

Virginia Information Technologies Agency - DHRM; Richmond (VA); On-site; USD 33,000 - 47,000; Part time

Job summary

The Virginia Department of Veterans Services is seeking a part-time IT Engineer to provide essential IT support for HQ and locations, handling end-user support, network issues, and application troubleshooting. The role is based at DVS HQ in Richmond and operates on a part-time hourly schedule.

Responsibilities include triaging IT inquiries, configuring network devices, supporting standard applications, and maintaining ticketing records.

Qualifications

• Serve as first point of contact for IT inquiries and triage issues.
• Provide end-user IT support and incident resolution.
• Resolve network and infrastructure issues including devices.
• Install and troubleshoot wireless access points and cabling.
• Support desktop applications and mobile devices (iOS/Android).
• Document changes and maintain ticketing records.

Responsibilities

• Provide end-user assistance and incident management.
• Troubleshoot network, firewall, and LAN/WAN issues.
• Install and support network devices and cabling.
• Support DVS applications and standard desktop software.
• Track IT assets and update system documentation.
• Collaborate with IT team and stakeholders on projects.

Skills

IT support

Customer service

Troubleshooting

Education

College coursework in related field

Tools

Firewalls

Routers

Switches

Wi‑Fi access points

Job description

Title: IT Engineer

State Role Title: Info Technology Specialist I

Hiring Range: $28.98/hr

Pay Band: Part-time (Hourly)

Agency: Dept of Veterans Services

Location: DVS HQ-Richmond

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public – G

Job Duties

The Virginia Department of Veteran Servies seeks a part-time IT Engineer. This part‑time role will provide essential IT support for Headquarters and Department of Veteran Services (DVS) locations, including end‑user assistance, network support, and application troubleshooting.

Minimum Qualifications

• Serve as the first point of contact for IT inquiries. Support the IT service desk and triage of IT issues.
• Ability to resolve network and infrastructure issues.
• Experience with set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
• Ability to provide application support for all DVS applications and any standard desktop applications (Adobe, Microsoft, etc.).
• Ability to install and troubleshoot wireless access points and extenders.
• Ability to install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
• Experience with resolving issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android)
• Resolve issues related to voice / telephone systems (VOIP, analog, softphones, eFax, etc.).
• Ability to monitor computer systems and network performance.
• Provide technical opinions on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software
• Attend regular team meetings.
• Collaborate consistently with supervisors and project stakeholders to align on goals, progress, and requirements
• Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
• Maintain clear and proactive updates to the supervisor regarding task completion and progress.
• Track all end‑user support activities through our ticketing system.
• Ability to track all IT assets.
• Document any changes to systems, update training and system documents, and write up new procedures to solve issues and problems
• Demonstrate a professional and courteous attitude with all DVS staff and customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each.
• Coordinate and update the IT team calendar to reflect upcoming absences, travel plans, and operational activities.
• Maintain accurate tracking of IT projects and assignments delegated by IT leadership.
• Lead and coordinate IT projects as directed, ensuring effective planning, execution, and communication.
• Consistently complete assigned tasks within established timelines and performance expectations.

Additional Considerations

College coursework in related field or equivalent combination of education and experience perferred. IT training or related course is acceptable

Contact Information

Name: DVS HR Team

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.