Part-Time IT Engineer: Endpoint Security & On-site Support

Aptitude Software Limited; Boston (MA); On-site; USD 28,000 - 41,000; Part time

Job summary

Aptitude Software Limited in Boston, MA is seeking a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. You will provide hands-on technical support for office devices, manage endpoint security, and help keep systems up to date.

You’ll work on-site, assist users, troubleshoot OS/app issues, and collaborate with the IT team and external vendors to resolve incidents and strengthen our security posture.

Qualifications

• Knowledge of Windows and macOS operating systems.
• Understanding of endpoint security concepts (antivirus, EDR, patching, device compliance).
• Basic networking knowledge (LAN, Wi-Fi, VPN concepts).
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Good communication skills and ability to work directly with end users.
• Ability to work on-site in the office and provide hands-on support.

Responsibilities

• Provide on-site IT support for users in the office, including troubleshooting hardware and software issues.
• Assist with workstation setup, device replacements, and office IT equipment.
• Serve as a first-line point of contact for IT-related issues and requests.
• Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity.
• Document issues, solutions, and procedures in internal knowledge bases.
• Collaborate with other IT team members and external vendors when required.
• Monitor and manage OS and software updates for endpoint devices (Windows/macOS).
• Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.
• Escalate potential security incidents according to internal procedures and support remediation activities.

Skills

Windows

macOS

Endpoint security concepts

Networking basics

Problem solving

Communication

On-site support

Education

IT-related education/certifications

Tools

Intune

Jamf

Active Directory

Microsoft 365 admin center

Azure AD

Endpoint encryption

Job description

Aptitude Software Limited in Boston, MA is seeking a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. You will provide hands-on technical support for office devices, manage endpoint security, and help keep systems up to date.

You’ll work on-site, assist users, troubleshoot OS/app issues, and collaborate with the IT team and external vendors to resolve incidents and strengthen our security posture.