IT Engineer - Boston (Part-time)

Aptitude Software; Boston (MA); In loco; USD 28.000 - 41.000; Part-time

Descrizione del lavoro

Aptitude Software Limited in Boston, MA is seeking a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. You will provide hands-on technical support for office devices, manage endpoint security, and help keep systems up to date.

You’ll work on-site, assist users, troubleshoot OS/app issues, and collaborate with the IT team and external vendors to resolve incidents and strengthen our security posture.

Competenze

• Knowledge of Windows and macOS operating systems.
• Understanding of endpoint security concepts (antivirus, EDR, patching, device compliance).
• Basic networking knowledge (LAN, Wi-Fi, VPN concepts).
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Good communication skills and ability to work directly with end users.
• Ability to work on-site in the office and provide hands-on support.

Mansioni

• Provide on-site IT support for users in the office, including troubleshooting hardware and software issues.
• Assist with workstation setup, device replacements, and office IT equipment.
• Serve as a first-line point of contact for IT-related issues and requests.
• Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity.
• Document issues, solutions, and procedures in internal knowledge bases.
• Collaborate with other IT team members and external vendors when required.
• Monitor and manage OS and software updates for endpoint devices (Windows/macOS).
• Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.
• Escalate potential security incidents according to internal procedures and support remediation activities.

Conoscenze

Windows

macOS

Endpoint security concepts

Networking basics

Problem solving

Communication

On-site support

Formazione

IT-related education/certifications

Strumenti

Intune

Jamf

Active Directory

Microsoft 365 admin center

Azure AD

Endpoint encryption

Descrizione del lavoro

About Us:

At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.

We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.

With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology.

The Role:

We are looking for a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help ensure that company devices are secure, up to date, and that employees receive effective on-site IT support.

Key Responsibilities

IT Office Equipment Support

• Provide on-site IT support for users in the office, including troubleshooting hardware and software issues.

• Assist with workstation setup, device replacements, and office IT equipment

User Support & Troubleshooting

• Serve as a first-line point of contact for IT-related issues and requests.

• Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity.

• Document issues, solutions, and procedures in internal knowledge bases.

• Collaborate with other IT team members and external vendors when required.

Endpoint Security & Device Management

• Monitor and manage operating system and software updates for endpoint devices (Windows/macOS).

• Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems.

• Escalate potential security incidents according to internal procedures and support remediation activities.

Required Skills & Qualifications

• Knowledge of Windows and macOS operating systems.

• Understanding of endpoint security concepts (antivirus, EDR, patching, device compliance).

• Basic networking knowledge (LAN, Wi-Fi, VPN concepts).

• Strong problem-solving skills and a proactive, service-oriented mindset.

• Good communication skills and ability to work directly with end users.

• Ability to work on-site in the office and provide hands-on support.

Nice to Have

• Experience with endpoint management tools (Intune, Jamf).

• Experience with Active Directory, Microsoft 365 admin center, Azure AD, endpoint encryption.

• Basic understanding of security incident response processes.

• IT-related education, certifications, or internships.

• Experience working in an internal IT or helpdesk environment.