Part-Time Intake Coordinator

Seven Starling; United States; On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Sick time

10 Company Holidays

Quarterly incentive pay program up to

Job summary

Seven Starling is seeking a Part-Time Intake Coordinator to help prospective patients enter care through a free consultation call. You will report to the Intake and Engagement Manager and bring empathy and efficiency to high-volume patient interactions.

The role requires strong communication skills, HIPAA awareness, and proficiency with CRM systems like Hubspot. It offers part-time hours with set shifts in a mission-driven behavioral health startup.

Qualifications

• High school diploma or equivalent required; healthcare admin coursework a plus.
• 2+ years in healthcare customer service or patient engagement.
• Experience with HIPAA and patient privacy practices.
• Proven ability to manage high call volume with empathy and professionalism.

Responsibilities

• Conduct 25-minute phone consultations with prospective patients.
• Assist patients with intake form completion during calls.
• Maintain accurate records in Hubspot CRM and ensure privacy compliance.
• Monitor KPIs including conversion rates and performance metrics.
• Participate in ongoing training to stay current with practices.

Skills

Communication

Empathy

Attention to detail

Multitasking

HIPAA knowledge

Education

High school diploma or equivalent

Healthcare administration coursework

Tools

Hubspot CRM

CRM systems

Healthcare software

Job description

Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.

Position: Part-Time Intake Coordinator

a patient-first role supporting our prospective patients into care through our free consultation call

Reporting directly to the Intake and Engagement Manager.

The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.

What You’ll Do

• Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
• Assist patients with intake form completion on the consultation call
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
• Monitor individual KPIs including conversion rates
• Participate in ongoing training and development to stay current with best practices and organizational changes.

Who You Are

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Must Haves

• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries

Details

• Part-time; 25 hours per week
• Set shifts, Monday to Friday
• • Shift 1: 9-2pm EST / 8-1pm CST / 6-11am PST
  • Shift 2: 10-3pm EST / 7-12pm CST / 5-10am PST
  • Shift 3: 4-9pm EST / 3-8pm CST / 1-6pm PST
• $22-24/hour
• Sick time
• 10 Company Holidays
• Quarterly incentive pay program up to 17% of annual earnings
• Potential opportunities to expand hours or support company initiatives over time
• 401k

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.

Please do not call our public clinical admissions line in regard to this or any other job posting.

We will be accepting applications on a rolling basis and will close this once a candidate has been identified.