Provider Support Coordinator

Seven Starling; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive paid time off

Competitive parental leave policy

One-time stipend to enhance your work从

Job summary

Seven Starling is seeking a detail-oriented Provider Support Coordinator to be the primary liaison for our network of therapists and nurse practitioners. You will guide providers from onboarding through ongoing support, ensuring they have resources and a positive experience while delivering high-quality mental health care.

This full-time, remote role reports to the Sr. Manager of Provider Operations and involves ticket handling, onboarding, data entry, and process improvement.

Qualifications

• 1–3 years of experience in a support, operations coordination, or customer-facing role.
• Highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Proficiency with Google Workspace or Microsoft Office; comfortable learning new software platforms.
• Experience with helpdesk and CRM software tools is preferred but not required.

Responsibilities

• Day-to-day ticket handling and provider support.
• Onboarding and offboarding coordination.
• Data entry and record maintenance across systems.
• Process execution and team support.

Skills

Communication

Organization

Helpdesk/CRM software

Google Workspace / MS Office

Multitasking

Tools

HubSpot

Flock

Verifiable

Job description

Seven Starling is revolutionizing women's behavioral health through our clinically‑validated virtual care platform. As a venture‑backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.

We've established strategic partnerships with leading health plans including UnitedHealthcare, Cigna, Blue Cross Blue Shield, and Aetna, plus a growing network of OBGYN clinics nationwide, positioning us for accelerated growth in the $50B+ women's behavioral health market.

About The Role

We’re hiring for our Provider Support Coordinator. We're seeking a detail-oriented and empathetic Provider Success Coordinator to serve as the primary point of contact for our network of therapists and nurse practitioners. In this role, you'll guide providers through their entire journey with our organization - from their first day of onboarding through ongoing support and, when necessary, offboarding. You'll be instrumental in ensuring our providers have the resources, support, and positive experience they need to deliver exceptional mental health care to our patients. This is a high-impact role reporting directly to Sr. Manager of Provider Operations.

What You’ll Do

Day-to-day ticket handling and provider support

• Serve as the first point of contact for provider questions, concerns, and administrative requests via ticketing system
• Handle high-volume, repeatable ticket types accurately and consistently against documented processes
• Troubleshoot platform-related issues and coordinate with technical teams for resolution, escalating to the Senior Associate when a ticket requires deeper investigation or judgment

Onboarding and offboarding coordination

• Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring all steps are completed accurately and on time
• Track onboarding milestones against defined checklists and proactively flag any delays or blockers to the Senior Associate
• Maintain accurate provider records and documentation throughout the onboarding process and across the provider lifecycle
• Handle offboarding procedures with professionalism and care when providers transition out, following established processes

Data entry and record maintenance

• Maintain accurate and up-to-date provider records across systems including HubSpot, Flock, and Verifiable
• Complete data entry tasks associated with provider onboarding, licensing, and credentialing workflows
• Flag data discrepancies or gaps to the Senior Associate rather than resolving independentlyComplete assigned data audits to help ensure compliance and data accuracy

Process execution and team support

• Follow documented SOPs for all recurring workflows
• Surface patterns or recurring issues to the Senior Associate and Senior Manager for review
• Contribute to keeping process documentation current by noting when real-world steps differ from what's documented

Who You Are

• 1–3 years of experience in a support, operations coordination, or customer-facing role. Healthcare experience is a plus but not required
• Highly organized with strong attention to detail
• Strong verbal and written communication skills
• Proficiency with Google Workspace or Microsoft Office; comfortable learning new software platforms and working across multiple tools simultaneously
• Experience with helpdesk and CRM software tools is preferred but not required
• You stay focused and accurate when workload and volume are high
• Eager to learn and grow within an ops function that is actively being built

Details

• Full-time; remote
• The salary for this position is $50,000
• This position is non-exempt and eligible for over-time
• Meaningful equity package with significant upside potential

Perks And Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team.

We encourage candidates from all backgrounds to apply.