Full Time Intake and Engagement Coordinator

Seven Starling; United States; Remote; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Work from home stipend

Medical, dental, and vision insurance

401K

Bereavement leave

Wellness stipend

Professional development stipend

Virtual team events

Job summary

Seven Starling is hiring a Full Time Intake and Engagement Coordinator to support prospective patients into care via our free consultation call. You’ll report to the Intake and Engagement Manager and play a pivotal role in converting leads through empathetic outreach.

The role requires experience in healthcare customer service, strong communication, and a patient-first mindset with adherence to privacy standards.

Qualifications

• Direct patient experience in behavioral health care.
• Experience in healthcare customer service or patient engagement.
• Familiarity with HIPAA regulations.

Responsibilities

• Conduct 25-minute phone consultations with prospective patients.
• Manage intake phone and text lines with outbound calls.
• Assist patients with intake form completion.
• Maintain accurate patient records in Hubspot.
• Monitor KPIs such as conversion rates.
• Participate in ongoing training and development.

Skills

Empathy

Communication

Organizational skills

Healthcare software

HIPAA knowledge

Education

High school diploma

Tools

Hubspot CRM

Job description

We’re hiring for a Full Time Intake and Engagement Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager.

The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.

Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

What you’ll do

• Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
• • 5 hours / day
• Manage prospective patient intake phone and text lines making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
• • 2 hours / day
• Assist patients with intake form completion on the consultation call
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
• Monitor individual KPIs including conversion rates
• Participate in ongoing training and development to stay current with best practices and organizational changes.

Who you are

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Must Haves

• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries

Details

• Full-time, non-exempt, remote
• The salary for this position is $50,000
• Quarterly Incentive pay program up to 17% of salary
• This position is eligible for over-time
• Meaningful equity package with significant upside potential

Perks and Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.

We will be accepting applications on a rolling basis and will close this once a candidate has been identified.