Part-Time Intake & Case Triage Specialist

Chicago Public Schools; Chicago (IL); On-site; USD 25,789,000 - 34,385,000; Part time

Job summary

Chicago Public Schools is seeking a Part-Time Intake Support for the Office of Student Protections and Title IX/EOCO. The role serves as the first point of contact for allegations, handling calls, reports, and emails.

You will classify cases, document in the case management system, and assign to coordinators or specialists. Schedule ~20 hours per week for 12 months from 7/28/25 to 7/28/26, with no benefits, reporting to the Coordination Manager.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum two (2) years of professional experience in a high-volume environment.
• English and Spanish language proficiency preferred.
• Valid Illinois driver’s license required.

Responsibilities

• Triage and process new complaints within scope of OSP/Title IX/EOCO.
• Document all communications with students, staff, parents, and stakeholders.
• Know and apply sexual misconduct categories and investigation classifications per the OSP Manual.
• Conduct preliminary inquiries to gather additional information before case assignment.
• Document reports in the recordkeeping system within 3 business days of receipt.
• Refer in-scope complaints to the appropriate team for follow-up.
• Refer out-of-scope complaints to the appropriate department or district resource.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Attention to detail

Strong communication

Case management

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Case management system

Job description

Chicago Public Schools is seeking a Part-Time Intake Support for the Office of Student Protections and Title IX/EOCO. The role serves as the first point of contact for allegations, handling calls, reports, and emails.

You will classify cases, document in the case management system, and assign to coordinators or specialists. Schedule ~20 hours per week for 12 months from 7/28/25 to 7/28/26, with no benefits, reporting to the Coordination Manager.