Intake Specialist, Office of Student Protections and Title IX

Chicago Public Schools; Chicago (IL); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Employee Assistance Program (EAP)

Pension plans / 403(b) and 457(b)

Job summary

Chicago Public Schools is seeking an Intake Specialist to be the first point of contact for allegations reported to the Office of Student Protections and Title IX/EOCO. You will receive reports via phone, mail, email, in-person, and online and determine case classification and assignment to Title IX Coordination Specialists or Student Protection staff.

Qualifications include an Associate or Bachelor’s degree, at least two years of experience in a high-volume setting, and preferred crisis

Qualifications

• Associate or Bachelor’s degree from an accredited college or university, preferred
• A minimum of two (2) years of professional experience in high volume environment, required
• Crisis hotline, crisis/risk assessment, or case management experience, preferred
• Language fluency in both English and Spanish, preferred

Responsibilities

• Triage and process new complaints of sexual misconduct, biased-based harm, or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office.
• Document all communications with students, school staff, parents, and other stakeholders.
• Apply knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual.
• Conduct preliminary inquiries to gather additional information prior to case assignment.
• Document all reports in the appropriate recordkeeping system.
• Refer all complaints that are within scope to the appropriate team for follow-up.
• Refer any complaints that are out of scope to the appropriate department or District resource.

Skills

Bilingual English/Spanish

Strong communication

Analytical thinking

Crisis management

Education

Associate/Bachelor’s degree

Job description

Estimated Annual Salary Range: 44,000.00 - 58,500.00

Position Type : Non-Union Position

Overtime Status : Non-exempt

Final salary offers are dependent upon candidate qualifications.

Primary Location: Central-110 N. Paulina (Network 14)

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world‑class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Office of Student Protections (OSP) and Title IX’s mission is to provide an equitable, inclusive, safe, supportive, and secure learning and working environment, in every school and neighborhood, in the District that is free from discrimination, harassment, sexual harassment, sexual misconduct, and retaliation, ensuring that all students, faculty, staff, vendors, and visitors can thrive.

Job Summary:

Reporting to the Director, Case Coordination & Support, the Intake Specialist will be the first point of contact reviewing allegations reported to the Office of Student Protections and Title IX/Equal Opportunity Compliance Office (OSP/EOCO). The Intake Specialist will receive allegations via phone calls, incident reports, physical mail, emails, in-person, and online reports. The Intake Specialist will determine case classification and investigation type, document the reported allegations in the case management system, and assign them to a Title IX Coordination Specialist, Student Protection Specialists, or another District entity for follow up.

Intake Specialist Responsibilities:

• Triage and process new complaints of sexual misconduct, biased-based harm, or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office.
• Document all communications with students, school staff, parents, and other stakeholders.
• Apply knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual.
• Conduct preliminary inquiries to gather additional information prior to case assignment.
• Document all reports in the appropriate recordkeeping system.
• Refer all complaints that are within scope to the appropriate team for follow-up.
• Refer any complaints that are out of scope to the appropriate department or District resource.
• Other duties and workstreams as assigned.

In order to be successful and achieve the above responsibilities, the Intake Specialist must possess the following qualifications:

Education Required:

Associate or Bachelor’s degree from an accredited college or university, preferred

Experience Required:

A minimum of two (2) years of professional experience in high volume environment, required

Crisis hotline, crisis/risk assessment, or case management experience, preferred

Previous experience working with sexual misconduct and other investigatory experience, preferred

Other Requirements:

A valid State of Illinois driver’s license, required

Flexible availability during non-operating hours, required

Language fluency in both English and Spanish, preferred

Knowledge, Skills, and Abilities:

Demonstrated ability to manage heavy workloads and meet short deadlines

Capable of distilling information and concisely escalating concerns to leadership

Ability to multi-task in a fast-paced environment

Refined judgment with the ability to handle highly sensitive and confidential information

Knowledge of conflict resolution, problem-solving techniques, crisis intervention, cultural responsiveness, and trauma-informed practices

Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity

Ability to write concise, logical and analytical memos to convey complex issues

Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization

Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff, child protection investigators and law enforcement

Health & Wellness: Your Care, Your Choice

CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You’ll have access to a variety of choices to best fit your needs:

• Medical Plan Options
• Pharmacy
• Vision
• Behavioral Health & EAP
• Employee Wellness Program

Financial Security: Planning for Today and Tomorrow

We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:

• Basic Life Insurance
• Life and Disability Insurance
• Pension Plans
• Supplemental Retirement Plans (403(b) and 457(b))
• Flexible Spending Accounts (FSAs)
• Spot Pet Insurance

Work-Life Balance: Supporting Your Personal and Professional Life

CPS values the well-being of its employees and offers competitive paid time off policies:

As a condition of employment with the Chicago Public Schools (CPS), employees are required to establish/maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.