Part Time - Information Technology - User Support Specialist

Penn State University; Philadelphia (Philadelphia County); On-site; USD 17,000 - 28,000; Part time

Job summary

Penn State Great Valley’s Information Technology Support (ITS) Help Desk department is seeking part-time User Support Specialists who are resourceful, good problem solvers, fast learners, and enjoy helping staff, faculty, students, and external clients. Hours are 10-24 per week, Monday through Thursday, with some Saturdays, on-site at the Great Valley Campus in Malvern, PA.

Our Help Desk team provides computer support via phone, in person, and email, assisting with questions from resetting

Qualifications

• Energetic and enthusiastic about computer and AV technologies.
• Strong communication and customer service skills.
• Experience in PC and MAC environments is a plus.
• Able to work 10–24 hours per week, Mon–Thu (evenings) and some Saturdays.
• On-site at the Great Valley Campus in Malvern, PA.

Responsibilities

• Answer questions by phone and assist walk-ins in person.
• Support AV needs for conferencing events.
• Receive on-the-job training and professional development.

Skills

Communication

Customer service

Technical environments

PC and MAC

Job description

Job Description And Position Requirements

Penn State Great Valley’s Information Technology Support (ITS) Help Desk department is seeking part‑time User Support Specialists that are resourceful, good problem solvers, fast learners, and enjoy working with and helping staff, faculty, students, and external clients.

Work hours are 10‑24 hours per week, Monday through Thursday, and some Saturdays on‑site at the Great Valley Campus in Malvern, PA. These openings do offer some flexibility with hours and work schedules. Questions about hours and schedules should be directed to the hiring manager.

The ITS Help Desk provides computer support to the Penn State Great Valley campus community over the phone, in person, and via email. Calls range from “How can I reset my access account?” to “How do I simultaneously display my laptop to the projector screen?” to “How can I enable wireless network on my laptop?” Our Help Desk Specialists are supported by three full‑time ITS professionals. Our part‑time staff have the opportunity every day to be challenged, learn new technologies, help customers and co‑workers with questions, and interact with professional colleagues in a diverse and high‑energy work environment.

Part‑time Help Desk Specialists will have the opportunity to perform classroom technology support, troubleshoot hardware and workstation problems, learn and test new applications and AV systems, and are exposed to many of the different technologies at Penn State University.

As a Help Desk Specialist, you will have the opportunity to learn and perform a variety of tasks, including answering questions over the phone and helping walk‑in’s that visit the Help Desk in‑person with all their computer needs, in addition to supporting AV for some conferencing events. Our IT team will train you in the various areas that we support and will provide you with practical knowledge and professional development. In return, we ask that you bring your knowledge, experience, ideas as well as your customer service, problem solving, and troubleshooting skills to help us provide the best technology support possible.

Requirements And Qualifications

Candidates for these openings should be energetic and enthusiastic about working on and learning about computer and AV technologies.

• Strong communication and customer service skills.
• Experience working in various technical environments. Experience in PC and MAC environments is a plus.
• The ability to work 10-24 hours a week, Monday through Thursday (preferably in the evenings) and some Saturday's.
• The opening is based at the Great Valley Campus located in Malvern, PA; on-site work is expected.

Applicants should submit both a cover letter and a resume. Review of applicants will begin immediately and continue until the vacancy is filled.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.