Part-Time In-Office Call Center Agent

Andersen Corp.; Salt Lake City (UT); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee break room snacks

Job summary

Renewal by Andersen - SLC, a window replacement subsidiary of Andersen Corporation, has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives screen inbound calls, schedule consultations, and coordinate with Sales and Marketing teams to ensure a smooth customer experience.

Shifts are 2 pm–7 pm, Monday–Friday with rotating Saturdays; 20–25 hours weekly. Base pay starts at $16/hour with a bonus plan that can bring average earnings to $17–$24/hour.

Qualifications

• 18 years or older.
• Reliable transportation.
• Clear background check.
• Effective listening and communication skills.
• Previous customer service experience (preferred).
• Previous reception or office management experience (1-2 years, preferred).
• Type at minimum 45 wpm.
• Bilingual is a plus!

Responsibilities

• Answer and screen inbound phone calls.
• Take customer calls and provide accurate, satisfactory answers to queries, needs and concerns.
• Communicate with homeowners via text and email in a positive, professional manner.
• Learn and follow scripting to deliver high level of customer service.
• Set and confirm appointments with understanding of customer projects.
• Enter appointments accurately from lead sheets and confirm data entry.

Skills

Customer service

Communication

Typing 45 wpm

Bilingual

Background check

Reliable transportation

Reception experience

Job description

Renewal by Andersen - SLC, a window replacement subsidiary of Andersen Corporation, has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives screen inbound calls, schedule consultations, and coordinate with Sales and Marketing teams to ensure a smooth customer experience.

Shifts are 2 pm–7 pm, Monday–Friday with rotating Saturdays; 20–25 hours weekly. Base pay starts at $16/hour with a bonus plan that can bring average earnings to $17–$24/hour.