Spanish Bilingual Call Center Agent - Stillwater

Renewal by Andersen Corporation; Stillwater (MN); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Health Savings Account contributions

Paid holidays plus PTO

401(k) plan and contributions

Profit Sharing

Paid Parental Leave

Professional Development and tuition reimbursement opportunities

Job summary

Renewal by Andersen LLC is searching for Call Center Sales Agents in Stillwater, MN. In this fast-paced role, you will make and receive calls from homeowners interested in window replacements, aiming to schedule in-home consultations. Successful candidates will have strong communication skills, computer proficiency, and a motivation to achieve sales goals.

The position offers competitive pay starting at $15/hour, with an average earning potential of $24/hour when including commissions. Additional benefits, such as medical insurance and paid time off, are also provided.

Qualifications

• High school diploma or equivalent experience.
• Inside sales and/or Call Center experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Meet or exceed incentive-based goals for appointments scheduled.
• Make outbound calls to interested homeowners regarding window replacements.
• Field inbound calls to schedule appointments.

Skills

Bilingual in English/Spanish

Strong computer skills

Excellent communication skills

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Google Chrome

Job description

Renewal by Andersen’s innovative business model has propelled it to be the leading U.S. window replacement company. Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.

Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.

A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.

This role requires training in person in our Stillwater office for a minimum of 6 weeks.

Responsibilities

• Meet or exceed incentive-based goals by converting inbound and outbound customer phone calls to appointments by using the company-prescribed script and methodology
• Actively make outbound phone calls to customers that have expressed interest in replacement windows from Renewal by Andersen. A successful Agent sells the value of scheduling an in-home consultation with a goal of converting the call to an appointment with our Design Consultant.
• Intermittently field inbound phone calls to schedule appointments.
• Navigate in multiple web-based computer systems while scheduling appointments and fielding/conducting phone calls.
• Meet regularly with coaches and direct Supervisor to provide and receive feedback on job performance

Qualifications

• High school diploma or equivalent experience
• Inside sales and/or Call Center experience preferred
• Bilingual in English/Spanish
• Strong computer skills, and preferred experience using Microsoft Outlook, Microsoft Word, and Google Chrome
• Able to multitask and successfully navigate multiple software programs while communicating effectively with customers
• Self-motivated to achieve goals around number of calls and appointments scheduled
• Excellent communication skills, both verbally and in writing
• Able to work non-traditional hours, including evenings and every other weekend.
• Ability to work in the Stillwater office for initial training and orientation period (estimated to 6 weeks) and, as needed, in the future.
• Ability to work successfully in a remote work environment while adhering to job and customer expectations.
• High-speed Internet at 25 Mbps or higher (to connect to Renewal’s call center technology when remote)

What We Offer

• Competitive base pay + incentive compensation plan
• Control when and how you get paid with DailyPay
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan and contributions
• Profit Sharing (In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments.)
• Paid Parental Leave
• Professional Development and tuition reimbursement opportunities
• A culture that supports work/life balance
• An environment where collaboration is key

Company Culture

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

Pay

From $15.00 per hour (64% base pay / 36% incentive). On average, our Agents make up to $24/hr with base pay plus commission.

Profit Sharing Details

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.