Inside Sales Center Agent: Growth & Customer Impact

Andersen Corporation; Lexington (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

12 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Professional development

Job summary

Renewal by Andersen of Lexington, KY is seeking four motivated Call Center Agents to join our Inside Sales Center Team. The role involves inbound/outbound calls to schedule in-home design consultations, use scripts, and maintain accurate records in internal databases.

This full-time position offers 40 hours/week with consistent schedules and opportunities for growth at Andersen Corporation, the leading window brand in North America.

Qualifications

• 1–2 years of call center or customer service experience preferred
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

Skills

Call center experience

Customer service

Active listening

Communication skills

Microsoft Office

Detail-oriented

Tools

CRM software

Job description

Renewal by Andersen of Lexington, KY is seeking four motivated Call Center Agents to join our Inside Sales Center Team. The role involves inbound/outbound calls to schedule in-home design consultations, use scripts, and maintain accurate records in internal databases.

This full-time position offers 40 hours/week with consistent schedules and opportunities for growth at Andersen Corporation, the leading window brand in North America.