Inside Sales Center Agent - Lexington, KY

Andersen Corporation; Lexington (KY); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

12 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Professional development

Zusammenfassung

Renewal by Andersen of Lexington, KY is seeking four motivated Call Center Agents to join our Inside Sales Center Team. The role involves inbound/outbound calls to schedule in-home design consultations, use scripts, and maintain accurate records in internal databases.

This full-time position offers 40 hours/week with consistent schedules and opportunities for growth at Andersen Corporation, the leading window brand in North America.

Qualifikationen

• 1–2 years of call center or customer service experience preferred
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Aufgaben

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

Kenntnisse

Call center experience

Customer service

Active listening

Communication skills

Microsoft Office

Detail-oriented

Tools

CRM software

Jobbeschreibung

Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America.

We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.

Available Schedules

Position 1

Monday – Friday
8:30 AM – 5:30 PM

Position 2

Tuesday – Saturday
8:30 AM – 5:30 PM

Both scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Base Pay: $20 per hour
• Monthly Bonus Opportunity: Up to $1,000
• Paid Time Off
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Opportunities for professional development, training, and career advancement

Qualifications

• 1–2 years of call center or customer service experience preferred
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Key Responsibilities

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
• Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.