Part-Time Hybrid Member Service Specialist

Bay Federal Credit Union; Watsonville (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

401(k) Matching

Annual Bonus Eligibility

Employee Assistance Program

Wellness Program

Rocket Lawyer Legal Services

Pet Insurance

Aflac supplemental plans

Hybrid Work Environment

Job summary

Bay Federal Credit Union in Freedom, CA, is seeking a Part-time Member Service Representative to assist members with financial transactions and explain products and services to support cross-sell opportunities. The role is located at our Freedom branch and requires 25-29 hours per week, with Monday–Saturday rotating schedule.

You will handle deposits, withdrawals, transfers, and account updates, maintain accurate records, and resolve member concerns while delivering friendly, compliant service.

Qualifications

• High school diploma or equivalent required.
• Experience using a PC for work tasks, and familiarity with Microsoft Office and internal systems.

Responsibilities

• Promote a positive image of Bay Federal and consistently meet or exceed Voice of the Member (VOM) scores.
• Accurately process deposits, withdrawals, payments, transfers, and other financial transactions while adhering to cash handling and balancing standards.
• Update and maintain accurate member account information and process member requests in a timely manner.
• Present and explain Bay Federal products and services to members.
• Identify, investigate, and resolve member concerns by coordinating with relevant departments.
• Assist with daily branch operations, including opening and closing procedures and supporting team members as needed.
• Participate in team meetings, training sessions, and process improvement initiatives.

Skills

Cash handling

Customer service

PC experience

Sales experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bay Federal Credit Union in Freedom, CA, is seeking a Part-time Member Service Representative to assist members with financial transactions and explain products and services to support cross-sell opportunities. The role is located at our Freedom branch and requires 25-29 hours per week, with Monday–Saturday rotating schedule.

You will handle deposits, withdrawals, transfers, and account updates, maintain accurate records, and resolve member concerns while delivering friendly, compliant service.