Part-Time Hotel Front Desk Agent | Guest Service Pro

Colwen Management Inc; Medford (MA); Vor Ort; USD 26.000 - 28.000; Teilzeit

Benefits dieser Stelle

Medical Insurance with Company-Funded

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts – Travel

Training and Development Programs

Zusammenfassung

Hyatt Place Medford, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. Responsibilities include guest registration, making reservations, and providing information about the hotel and local area.

If you have a knack for customer service and related experience, we’d like to meet you. General responsibilities include operating the front desk, providing exceptional guest service, ensuring timely check-in/check-out, and coordinating with Housekeeping to track room

Qualifikationen

• One year of related experience, hotel preferred.
• Prior Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to handle difficult guests.
• Familiarity with local area; capacity to provide directions to attractions.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational schedule including nights, weekends, and holidays.

Aufgaben

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk; ensure check-in and check-out is timely.
• Welcome all guests warmly and professionally.
• Process guest check-in: confirm reservations and assign rooms.
• Handle requests with professionalism and urgency; resolve complaints.

Kenntnisse

Customer service

Guest interactions

Organization

Verbal & written communications

Tools

Microsoft Office Suite

Property management system

Jobbeschreibung

Hyatt Place Medford, a Colwen Hotels Property, is seeking a friendly Front Desk Associate to join our team. Responsibilities include guest registration, making reservations, and providing information about the hotel and local area.

If you have a knack for customer service and related experience, we’d like to meet you. General responsibilities include operating the front desk, providing exceptional guest service, ensuring timely check-in/check-out, and coordinating with Housekeeping to track room