Part Time Night Auditor - Hyatt Place Medford

Colwen Hotels; Medford (MA); Presencial; USD 28.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts – Travel

Training and Development Programs

Descripción de la vacante

Colwen Hotels is seeking a Night Auditor to join the front desk team in Medford, MA. This part-time overnight position balances hotel transactions, closes the day, responds to guest requests, and maintains the front desk area’s cleanliness and appearance.

Responsibilities include checking in guests, posting charges, balancing ledgers, running night audit, and producing daily close reports. Strong communication, organization, and PMS/software proficiency are essential.

Formación

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area, ability to provide directions.
• Proficient with Microsoft Office Suite and common computer software.
• Ability to learn computer software programs and operate property management system.

Responsabilidades

• Operate the front desk and assist guests with inquiries during pre-arrival, stay, and checkout.
• Complete end-of-day activities including posting charges and balancing ledgers.
• Run night audit and daily close; ensure accurate daily closing reports.
• Provide exceptional guest service and resolve complaints.
• Ensure lobby and front desk areas are neat and welcoming.
• Process guest check-ins: confirm reservations and assign rooms.
• Communicate with Lead Audit team regarding daily closing and issues.
• Maintain confidentiality of guest information.

Conocimientos

Verbal and written communication

Organizational skills

Interpersonal and customer service

Familiarity with local area

MS Office proficiency

PMS software familiarity

Ability to learn software quickly

Herramientas

Microsoft Office Suite

Property Management System (PMS)

Descripción del empleo

Job Category: Rooms Front Office

Requisition Number: PARTT006004

• Posted : October 30, 2026
• Part-Time

Locations

Showing 1 location

Description

We are seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation:

Hourly Rate: $25.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.