Part-Time Host

El Capitan; Merced (CA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Up to 3 weeks paid time off annually

50% off discount at most New Waterloo/

Job summary

El Capitan Hotel in Merced, California is seeking a part-time Host to welcome guests and set the tone for their visit. You will be the first point of contact, using strong communication to resolve concerns and coordinate with team members to deliver seamless service.

The role emphasizes attentiveness at the entrance, guest profiling for personalized experiences, reservation liaison, accurate seating, and maintaining a warm, clean, and efficient dining environment.

Qualifications

• Strong customer service mindset and ability to resolve guest concerns.
• Ability to multitask in a fast-paced dining environment.
• Excellent communication with guests and team members.

Responsibilities

• Be attentive to the entrance and aware of guests entering and exiting the building
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome
• View guest books before arrival and create guest profiles to enhance their experience
• Liaise with supervisor to plot reservations and seating plans
• Escort guests to tables and communicate notes to staff
• Present menus and answer questions, making recommendations
• Maintain a warm, inviting atmosphere and keep areas clean and organized
• Stock washrooms and work areas according to standards
• Clear and reset tables and assist with event setup/breakdown
• Provide accurate wait times and update reservation system
• Know the outlet's neighborhood to direct guests to parking and activities
• Respond to guest comments promptly and escalate as needed
• Communicate with all departments to meet outlet needs
• Maintain high cleanliness, sanitation, and safety standards
• Be flexible to work in other areas as needed

Skills

Communication skills

Conflict resolution

Multitasking

Guest greeting

Job description

EL CAPITAN HOTEL is hiring for a PART-TIME HOST

A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community.

JOB SUMMARY

The Host is a key figure in the service team. Hosts are at the forefront and usually the first ones to come into contact with our guests. A host’s main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, resolve conflict, and possess a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.

What you'll do:

• Be attentive to the entrance and aware of guests entering and exiting the building
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome
• View guest books before arrival and create guest profiles that we can utilize to enhance their experience
• Liaise with your supervisor to plot reservations and create seating plans
• Escort guests to their tables and communicate reservation notes to appropriate team members
• Present menus to guests and answer questions about menu items, making recommendations upon request
• Ensure the atmosphere is warm and inviting and work areas are clean and organized
• Clean and stock washrooms and work areas according to standards
• Clear + reset tables as needed and assist with function set-up and break down when requested
• Maintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guests
• Update the reservation system on the current status of each table's dining experience
• Obtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiences
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed.

Who you are:

• You thrive on creating real connections.
• you know that providing great service is all about the way it makes people feel.
• You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.
• You like the hustle.
• You're thoughtful, resourceful, and determined.
• You have a positive attitude and a willingness to learn

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.