Guest-Experience Host | Luxury Boutique Hotel (Part-Time)

El Capitan Hotel Merced; Merced (CA); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Discounts at restaurants

401K matching

Paid holidays

Local partnerships discounts

Job summary

EL CAPITAN HOTEL in Merced, California is seeking a part-time Host to greet guests, set the tone for their visit, and support the dining team.

You will manage reservations, seat guests, answer questions about menu items, coordinate with supervisors, and help maintain a welcoming, clean dining area.

This role emphasizes hospitality, clear communication, and the ability to multitask in a fast-paced setting with a focus on guest satisfaction.

Qualifications

• Excellent communication skills and ability to resolve conflicts.
• Ability to multitask with high-touch clientele while coordinating with team.
• Understand and apply hotel policies.
• Maintain cleanliness and readiness of dining areas.
• Update reservations and seating plans with supervisor.

Responsibilities

• Be attentive to the entrance and aware of guests entering and exiting the building.
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome.
• View guest books before arrival and create guest profiles that we can utilize to enhance their experience.
• Liaise with your supervisor to plot reservations and create seating plans.
• Escort guests to their tables and communicate reservation notes to appropriate team members.
• Present menus to guests and answer questions about menu items, making recommendations upon request.
• Ensure the atmosphere is warm and inviting and work areas are clean and organized.
• Clean and stock washrooms and work areas according to standards.
• Clear + reset tables as needed and assist with function set-up and break down when requested.
• Maintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guests.
• Update the reservation system on the current status of each table's dining experience.
• Obtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiences.
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary.
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met.
• Maintain a high level of cleanliness, sanitation, and safety in the work area.
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed.

Job description

EL CAPITAN HOTEL in Merced, California is seeking a part-time Host to greet guests, set the tone for their visit, and support the dining team.

You will manage reservations, seat guests, answer questions about menu items, coordinate with supervisors, and help maintain a welcoming, clean dining area.

This role emphasizes hospitality, clear communication, and the ability to multitask in a fast-paced setting with a focus on guest satisfaction.