Part-Time Host

La Condesa; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off

Discounts

401K matching

Paid holidays

Employee discounts

Job summary

New Waterloo is seeking a Front of House Host in Austin, TX. You will be the first contact for guests, setting the tone for an exceptional dining experience.

Responsibilities include greeting guests, managing seating and reservations, and collaborating with team members to ensure smooth service. This role requires excellent communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in hospitality or customer service is preferred.
• Excellent communication and ability to resolve conflicts.
• Ability to multitask and work well with team members.

Responsibilities

• Be attentive to the entrance and aware of guests entering and exiting the building.
• Offer greetings to guests upon entering and exiting; make guests feel welcome.
• View guest books before arrival and create guest profiles to enhance experience.
• Coordinate with supervisor to manage reservations and seating plans.
• Escort guests to tables and communicate notes to team members.
• Present menus and answer questions about items; make recommendations on request.
• Maintain warm, inviting atmosphere and keep work areas clean.
• Clean and stock washrooms and work areas according to standards.
• Clear and reset tables and assist with function setup/breakdown.
• Monitor pace of meals to manage turnover and provide accurate wait times.
• Update reservation system with current status of tables.
• Provide directions for parking and local events/experiences.
• Address guest comments promptly and escalate as needed.
• Maintain communication with all departments to meet outlet needs.
• Maintain high level of cleanliness, sanitation, and safety.
• Be available to assist in other areas as needed.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Teamwork

Positive attitude

Job description

La Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests, as well as our community. Our seasonally-changing menu further reflects our commitment to sustainability, through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.

Job Overview

The Host is a key figure in the service team. Hosts are at the forefront and usually the first ones to come into contact with our guests. A host’s main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, resolve conflict, and possess a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.

What you\'ll do:

• Be attentive to the entrance and aware of guests entering and exiting the building
• Offer greetings to guests upon entering and exiting the space; make each feel important and welcome
• View guest books before arrival and create guest profiles that we can utilize to enhance their experience
• Liaise with your supervisor to plot reservations and create seating plans
• Escort guests to their tables and communicate reservation notes to appropriate team members
• Present menus to guests and answer questions about menu items, making recommendations upon request
• Ensure the atmosphere is warm and inviting and work areas are clean and organized
• Clean and stock washrooms and work areas according to standards
• Clear + reset tables as needed and assist with function set-up and break down when requested
• Maintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guests
• Update the reservation system on the current status of each table's dining experience
• Obtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiences
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

Who you are:

• You thrive on creating real connections.
• You know that providing great service is all about the way it makes people feel.
• You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.
• You like the hustle.
• You're thoughtful, resourceful, and determined.
• You have a positive attitude and a willingness to learn.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.