Part-Time Hospital Call Center Specialist (Bilingual)

cookchildrens; Fort Worth (TX); On-site; USD 22,000 - 28,000; Part time

Job summary

Cook Children's in Fort Worth seeks a part-time Call Center Representative to deliver accurate information to clinicians, staff, patients and families around the clock. You will handle phone, email, chat and other channels in a 24x7 environment, requiring strong communication and multitasking skills.

The role involves assisting with life-safety monitoring, collaborating with IT and hospital departments, and maintaining HIPAA compliance while providing courteous, professional support.

Qualifications

• High School Diploma or GED required.
• One year of call center or customer service experience.
• Bilingual English/Spanish preferred; healthcare experience a plus.
• Strong English communication, listening and problem-solving abilities.
• Ability to multi-task under stress and work varied shifts.

Responsibilities

• Provide information verbally and in writing to clinicians, staff, patients, families and the public in a 24x7 environment.
• Handle multiple software applications and communication channels (phone, email, chat).
• Monitor life safety equipment and respond per protocol (overhead paging, alarm systems).
• Collaborate with IT groups and hospital departments to resolve issues and improve service.

Skills

Communication skills

Multitasking under pressure

Problem-solving

Bilingual English/Spanish

Typing 30 wpm

Education

High School Diploma or GED

Tools

Microsoft Office

Computer literacy

Job description

Cook Children's in Fort Worth seeks a part-time Call Center Representative to deliver accurate information to clinicians, staff, patients and families around the clock. You will handle phone, email, chat and other channels in a 24x7 environment, requiring strong communication and multitasking skills.

The role involves assisting with life-safety monitoring, collaborating with IT and hospital departments, and maintaining HIPAA compliance while providing courteous, professional support.