Theater Guest Services Specialist — Reservations & Support

Sight & Sound Brand; Grapevine (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Sight & Sound is seeking a Customer Service Representative (Full-Time) at Lancaster Theater in PA to assist guests and process reservations via the Contact Center and Box Office. You will deliver high-quality service, handle calls, and support sales and policies as directed by leadership.

Shifts include early 8:15-5:00 and late 10:45-7:30, five of six days, totaling 40 hours weekly. Candidates should communicate clearly, stay calm under pressure, and learn our ticketing and collaboration tools.

Qualifications

• Solid typing skills.
• Excellent written and verbal communication.
• Strong interpersonal skills.
• Ability to stay calm and rational under pressure in a fast-paced environment.
• Willingness, desire and ability to learn and serve.
• Ability to think critically and problem-solve with leadership.

Responsibilities

• Provide the highest level of customer service to guests and potential guests.
• Assist guests over the phone and in person at the Box Office as needed.
• Learn and use computer systems such as Showtix, Teams, Outlook, SharePoint, Talkdesk.
• Communicate clearly with leadership and team across locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Support the culture and follow sales policies and procedures.
• Perform other duties as assigned.

Skills

Typing

Written communication

Verbal communication

Interpersonal skills

Calm under pressure

Willingness to learn

Education

High school or better

Job description

Sight & Sound is seeking a Customer Service Representative (Full-Time) at Lancaster Theater in PA to assist guests and process reservations via the Contact Center and Box Office. You will deliver high-quality service, handle calls, and support sales and policies as directed by leadership.

Shifts include early 8:15-5:00 and late 10:45-7:30, five of six days, totaling 40 hours weekly. Candidates should communicate clearly, stay calm under pressure, and learn our ticketing and collaboration tools.