Guest Experience Lead, Daytime Customer Service

Sight & Sound Brand; Branson (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sight & Sound is seeking a Senior Customer Service Representative to lead exceptional guest service in the Contact Center and Box Office, and to support Customer Relations Leadership.

The role involves guiding the team five of six days, managing email and reservations, addressing difficult situations, and coaching fellow staff; typical shifts are days 8:00am-5:00pm with occasional later shifts, totaling 40 hours weekly.

Qualifications

• Minimum high school diploma.
• 1-2 years of customer service experience preferred.
• Strong problem-solving and guest-relations skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide excellent guest care and resolve concerns with creative solutions.
• Understand internal systems and reservation policies to assist staff.
• Manage customer service email, merchandise requests, and reporting.
• Foster a positive work environment through coaching and training.
• Step in for Customer Relations Lead when needed and cover all areas.

Skills

Outgoing

Approachable

Personable

Flexible

Adaptable

Even-tempered

Education

High School diploma

1-2 years customer service experience

Job description

Sight & Sound is seeking a Senior Customer Service Representative to lead exceptional guest service in the Contact Center and Box Office, and to support Customer Relations Leadership.

The role involves guiding the team five of six days, managing email and reservations, addressing difficult situations, and coaching fellow staff; typical shifts are days 8:00am-5:00pm with occasional later shifts, totaling 40 hours weekly.