Part-Time Guest Experience Lead (Rec Center)

Oak Brook Park District; Oak Brook (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off: Earn up to 48 Personal

IMRF Pension Plan

Voluntary Life Insurance

Voluntary Long Term Care Insurance 457

Central Park Campus Membership (compl"

Job summary

The Oak Brook Park District is seeking a friendly and reliable Lead Customer Service Representative to assist with the daily operations of the Family Recreation Center. This part-time, non-exempt role focuses on excellent guest service, effective listening, and clear communication.

You will process memberships, registrations, and POS transactions using recreation software, resolve issues promptly, and support a variety of center functions.

Qualifications

• Valid Illinois driver's license (Class D).
• CPR/AED/First Aid certification required or training provided by the Park District.
• Proficient computer skills required, including familiarity with basic office software and the ability to learn internal systems quickly.

Responsibilities

• Provide direct support to the Family Recreation Center Facility Manager.
• Provide excellent internal and external customer service.
• Be familiar with Park District facilities and offerings including operating hours, website content, membership information, program information, program changes, and special events.
• Process all memberships, program registrations, and point of sale transactions in a timely and accurate manner.
• Efficiently resolve all membership, program registration, and point of sale issues.
• Good decision making and the ability to effectively deal with upset customers is required.
• Regularly communicate with the Family Recreation Center Facility Supervisor on Park District matters.
• Engage in open, honest, and respectful communication internally and externally.
• Work with other staff members to address facility, program, and service issues.
• Attend staff meetings.
• Attend scheduled customer service training sessions.
• Focus on welcoming diversity, encouraging inclusion and creating equity for all.

Skills

Customer service

Effective listening

Communication

Education

CPR/AED/First Aid certification

Job description

The Oak Brook Park District is seeking a friendly and reliable Lead Customer Service Representative to assist with the daily operations of the Family Recreation Center. This part-time, non-exempt role focuses on excellent guest service, effective listening, and clear communication.

You will process memberships, registrations, and POS transactions using recreation software, resolve issues promptly, and support a variety of center functions.