Part-Time Guest Experience Lead - Hotel Front Desk

Eldridge Hotel Partners; Lawrence (KS); On-site; USD 16,000 - 23,000; Part time

Job summary

The Eldridge Hotel in Lawrence, KS is seeking a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries at a historic property. This part-time role offers 25–30 hours per week with a starting pay of $14 per hour, and opportunities for growth through attentive service and upselling of available amenities.

Applicants with at least one year of front desk experience and strong communication, customer service, and organizational

Qualifications

• Experience as a hotel front desk agent or receptionist.
• Excellent customer service attitude.
• Strong communication and organizational skills.
• Hotel management degree is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify data.
• Register guests and collect required information.
• Welcome guests and assign rooms.
• Provide information about room types, rates, and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Handle group reservations and VIP service.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Education

Degree in hotel management

Job description

The Eldridge Hotel in Lawrence, KS is seeking a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries at a historic property. This part-time role offers 25–30 hours per week with a starting pay of $14 per hour, and opportunities for growth through attentive service and upselling of available amenities.

Applicants with at least one year of front desk experience and strong communication, customer service, and organizational