Front Desk Agent

Eldridge Hotel Partners; Lawrence (KS); On-site; USD 16,000 - 23,000; Part time

Job summary

The Eldridge Hotel in Lawrence, KS is seeking a Front Desk Agent to be the first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries at a historic property. This part-time role offers 25–30 hours per week with a starting pay of $14 per hour, and opportunities for growth through attentive service and upselling of available amenities.

Applicants with at least one year of front desk experience and strong communication, customer service, and organizational

Qualifications

• Experience as a hotel front desk agent or receptionist.
• Excellent customer service attitude.
• Strong communication and organizational skills.
• Hotel management degree is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify data.
• Register guests and collect required information.
• Welcome guests and assign rooms.
• Provide information about room types, rates, and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Handle group reservations and VIP service.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Education

Degree in hotel management

Job description

Job Details: Job Location: Legal Address - Lawrence, KS, Salary Range: $14.00Hourly,

Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you have experience in the hotel industry? If so, we have an immediate opening for a Front Desk Agent at The Eldridge Hotel in Lawrence, KS. We recommend all applicants have at least one year front desk experience before applying! The Eldridge Hotel offers a competitive starting salary of $14 per hour, with opportunities for growth and advancement.

This position is part time, offering 25-30 hours a week.

The Eldridge Hotel has been a historic landmark in Lawrence since its founding in 1855. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation. You will play a crucial role in creating a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

If you are a dynamic individual who thrives in a fast-paced and fun-loving environment, we would love to hear from you. Join our team at The Eldridge Hotel and be part of our rich history in Lawrence!

Location: 701 Massachusetts St, Lawrence, KS, 66044

Qualifications: Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Excellent customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus