Part-Time Guest Experience Coordinator

Town of Wake Forest; North Carolina; On-site; USD 21,000 - 30,000; Part time

Job summary

Town of Wake Forest seeks a Guest Relations Specialist (PT) to be the welcoming face at the Center for Active Aging. You will greet guests, answer inquiries, assist with registrations, and support program activities in a busy front desk setting.

You’ll help create a friendly, inclusive atmosphere, promote services, and coordinate volunteers while maintaining records and ensuring smooth daily operations. This role emphasizes customer service, organization, and teamwork.

Qualifications

• Knowledge of standard office practices and procedures.
• Ability to communicate effectively in person and by telephone.
• Ability to gather and provide basic information and instructions on departmental and Town programs in response to inquiries.
• Ability to be tactful and courteous.
• Ability to work in a high-distraction enviroment.
• Ability to gather and compile materials from diverse sources.
• Ability to operate any office machine required by the position, such as personal computer.
• Ability to use judgment in organizing and establishing formats.
• Ability to record information and balance figures.
• Ability to compile information based on general instructions.
• Ability to arrange and organize records, reports, and files in a logical sequence.
• Ability to establish and mainlain effective working relationships with the general public, supervisors and employees.

Responsibilities

• Greet residents, family members, visitors, and potential clients upon arrival.
• Ensure guests feel comfortable and informed by providing necessary assistance.
• Answer phone calls, emails, and inquiries, providing information about the center’s services, activities and policies.
• Receive and process concerns or complaints in a friendly, patient, and professional manner, offering solutions when possible.
• Serve as a liaison between customers and staff, ensuring customers needs and concerns are communicated effectively.
• Assist customers in accessing services and activities within the center, including scheduling programs and events.
• Assist with administrative tasks including maintenance of guest and visitor logs, preparing documents, and updating records.
• Assist with event planning and coordinating activities.
• Ensure visitors follow proper check-in/check out procedures to maintain safety and security protocols.
• Assist in monitoring the center’s entrance residents are safe and secure at all times.
• Assist with promoting the center’s programs and services to the community.
• Maintain a positive and welcoming image of the center by interacting with the public and providing tours to prospective customers.
• Collaborate with staff and management to ensure that resident’s needs are being met, including assisting with special requests.
• May perform related duties as assigned within the scope of this classification.

Skills

Hospitality

Customer Service

Communication

Organization

Teamwork

Front Desk

Tools

Personal computer

Job description

Town of Wake Forest seeks a Guest Relations Specialist (PT) to be the welcoming face at the Center for Active Aging. You will greet guests, answer inquiries, assist with registrations, and support program activities in a busy front desk setting.

You’ll help create a friendly, inclusive atmosphere, promote services, and coordinate volunteers while maintaining records and ensuring smooth daily operations. This role emphasizes customer service, organization, and teamwork.