PT Guest Relations Specialist

Town of Wake Forest; North Carolina; Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Town of Wake Forest seeks a Guest Relations Specialist (PT) to be the welcoming face at the Center for Active Aging. You will greet guests, answer inquiries, assist with registrations, and support program activities in a busy front desk setting.

You’ll help create a friendly, inclusive atmosphere, promote services, and coordinate volunteers while maintaining records and ensuring smooth daily operations. This role emphasizes customer service, organization, and teamwork.

Qualifications

• Knowledge of standard office practices and procedures.
• Ability to communicate effectively in person and by telephone.
• Ability to gather and provide basic information and instructions on departmental and Town programs in response to inquiries.
• Ability to be tactful and courteous.
• Ability to work in a high-distraction enviroment.
• Ability to gather and compile materials from diverse sources.
• Ability to operate any office machine required by the position, such as personal computer.
• Ability to use judgment in organizing and establishing formats.
• Ability to record information and balance figures.
• Ability to compile information based on general instructions.
• Ability to arrange and organize records, reports, and files in a logical sequence.
• Ability to establish and mainlain effective working relationships with the general public, supervisors and employees.

Responsabilités

• Greet residents, family members, visitors, and potential clients upon arrival.
• Ensure guests feel comfortable and informed by providing necessary assistance.
• Answer phone calls, emails, and inquiries, providing information about the center’s services, activities and policies.
• Receive and process concerns or complaints in a friendly, patient, and professional manner, offering solutions when possible.
• Serve as a liaison between customers and staff, ensuring customers needs and concerns are communicated effectively.
• Assist customers in accessing services and activities within the center, including scheduling programs and events.
• Assist with administrative tasks including maintenance of guest and visitor logs, preparing documents, and updating records.
• Assist with event planning and coordinating activities.
• Ensure visitors follow proper check-in/check out procedures to maintain safety and security protocols.
• Assist in monitoring the center’s entrance residents are safe and secure at all times.
• Assist with promoting the center’s programs and services to the community.
• Maintain a positive and welcoming image of the center by interacting with the public and providing tours to prospective customers.
• Collaborate with staff and management to ensure that resident’s needs are being met, including assisting with special requests.
• May perform related duties as assigned within the scope of this classification.

Connaissances

Hospitality

Customer Service

Communication

Organization

Teamwork

Front Desk

Outils

Personal computer

Description du poste

Do you have a passion for people, a heart for serving others, and a talent for making everyone feel welcome? We are looking for an enthusiastic, compassionate, and personable Guest Relations Specialist to join our Center for Active Aging Team.

As the first point of contact for many of guests, you will play an important role in creating a positive, inviting, and engaging environment where everyone feels valued, respected, and connected.

What You'll Do:

• Welcome members, guests, and visitors with a friendly smile and exceptional hospitality.
• Build meaningful relationships with members and help foster a sense of belonging.
• Provide information about programs, activities, events, and available services.
• Assist with guest inquiries, registrations, and general front-desk responsibilities.
• Support daily operations and special events at the Center for Active Aging.
• Help create an atmosphere that encourages participation, connection, and community engagement.
• Identify opportunities to enhance the overall guest experience.

What We're Looking For:

• A friendly, outgoing personality with a genuine passion for working with adults.
• Excellent communication and customer service skills.
• A welcoming, positive, and professional attitude.
• Strong organizational skills and attention to detail.
• Someone who is dependable, compassionate, patient, and team-oriented.
• The ability to make every guest feel like they belong!

Why Join Our Team?

This is more than a customer service position - it's an opportunity to make a difference in someone's day, build lasting connections, and contribute to a community that celebrates active aging, friendship, and engagement.

If you love connecting with people and believe that every person deserves to feel welcomed and appreciated, we'd love to meet you!

Guest Relations Specialist - PT

An employee in this class performs a variety of responsibilities, including greeting and assisting guests, responding to inquiries, supporting program registrations, and facilitating facility tours. This position is the primary point of contact for walk-in guests to the Center for Active Aging and for those who call. Work in this class involves managing front desk paperwork, collecting fees, and reporting, while providing administrative support to instructors and staff. Additionally, this role assists in coordinating volunteers and ensuring a seamless participant experience through effective communication and operational support. As part of an accredited, award-winning active aging center, the Guest Relations Specialist provides exceptional customer service and hospitality, thereby enhancing the Center’s reputation as a premier resource for active aging in the community. Individuals serving in this capacity are supervised regularly by the Customer Service Specialist.

Essential Duties and Tasks

• Greet residents, family members, visitors, and potential clients upon arrival.
• Ensure guests feel comfortable and informed by providing necessary assistance.
• Answer phone calls, emails, and inquiries, providing information about the center’s services, activities and policies.
• Receive and process concerns or complaints in a friendly, patient, and professional manner, offering solutions when possible.
• Serve as a liaison between customers and staff, ensuring customers needs and concerns are communicated effectively.
• Assist customers in accessing services and activities within the center, including assistance with scheduling programs and events.
• Assist with administrative tasks including maintenance of guest and visitor logs, preparing documents, and updating records.
• Assist with event planning and coordinating activities.
• Ensure visitors follow proper check-in/check out procedures to maintain safety and security protocols.
• Assist in monitoring the center’s entrance residents are safe and secure at all times.
• Assist with promoting the center’s programs and services to the community.
• Maintain a positive and welcoming image of the center by interacting with the public and providing tours to prospective customers.
• Collaborate with staff and management to ensure that resident’s needs are being met, including assisting with special requests.
• May perform related duties as assigned within the scope of this classification.

Recruitment and Selection

Knowledge, Skills, and Abilities

• Knowledge of standard office practices and procedures.
• Ability to communicate effectively in person and by telephone
• Ability to gather and provide basic information and instructions on departmental and Town programs in response to inquires.
• Ability io be tactful and courteous.
• Ability to work in a high-distraction enviroment
• Abiltiy to gather and compile materials from diverse sources
• Ability to operate any office machine required by the position, such as personal computer.
• Ability to use judgment in organizing and establishing formats.
• Ability to record information and balance figures
• Ability to compile information based on general instructions
• Ability to arrange and organize records, reports, and files in a logical sequence.
• Ability to establish and mainlain effective working relationships with the general public, supervisors and employees.WORKING CONDITIONS:

WORKING CONDITIONS:

Environmental:

• Office and Field: Work may require travel from various sites and occasional exposure to inclement weather conditions.
• Odd shift hours and working on holidays.

Physical:

• Essential and supplemental functions may require maintaining the physical condition necessary for walking, standing, and sitting for prolonged periods of time.
• Lifting up to 50lbs for short periods of time