Part-Time Guest Experience Concierge

JLL; Boston (MA); On-site; USD 32,000 - 39,000; Part time

Job summary

JLL in Boston is seeking a part-time Concierge to deliver outstanding guest experiences at a busy retail center. Energetic, friendly and professional individuals will serve as the property’s primary resource for information and directions.

You will assist guests with local maps, attractions, and retailer directions while maintaining a high standard of service in a fast-paced environment. 16 hours weekly, Sundays and Mondays, with competitive hourly pay.

Qualifications

• Excellent communication skills including verbal and written.
• Excellent problem solving skills.
• Is comfortable approaching guests.
• Knowledgeable on Microsoft Office, Google Docs, digital technology.
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor.
• Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner.
• Ability to prioritize tasks under pressure.
• Ability to work with varied personalities and temperaments.
• Self-motivated and action-oriented team player.
• 2+ years previous experience in hospitality, customer service or high-end retail.

Responsibilities

• Upholds helpful, friendly, and professional service standard at all times.
• Directs guests efficiently to retailers, dining, lodging and attractions.
• Effectively pairs services to guests’ needs.
• Utilizes an “above and beyond” approach to assisting guests.
• Supports all property programs and initiatives enthusiastically.
• Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature.
• Builds and maintains relationships through networking with retailers.
• Meets or exceeds given goals for gift card sales.
• Takes a proactive approach to understand trends, citywide events and hot spots to easily.

Skills

Communication

Problem solving

Guest interaction

Microsoft Office

Google Docs

multitasking

Listening

Teamwork

Stamina

Hospitality experience

Tools

Microsoft Office

Google Docs

Job description

JLL in Boston is seeking a part-time Concierge to deliver outstanding guest experiences at a busy retail center. Energetic, friendly and professional individuals will serve as the property’s primary resource for information and directions.

You will assist guests with local maps, attractions, and retailer directions while maintaining a high standard of service in a fast-paced environment. 16 hours weekly, Sundays and Mondays, with competitive hourly pay.